Tier 1 Support Technician
Insight Global
Job Description
Job Description
The Tier 1 Support Technician will support Broward Health's IV Pump Certificate Upgrade Project. The team will be responsible for updating approximately 2,500 IV pumps across four Broward Health facilities. Because these devices cannot be updated remotely, each pump must be physically located, placed into maintenance mode, updated with a new certificate, validated, and returned to service.
The first week of the engagement will be dedicated to training. Broward Health's team has already created detailed tip sheets and documentation, and technicians will receive hands-on guidance from Field Services and Willow support teams. This is a process-driven project where success is determined by reliability, coachability, and attention to detail rather than advanced technical knowledge.
The goal is for each technician to complete approximately 60-70 pumps per day, with top performers potentially completing 70-100 daily once fully trained. Each pump takes 5-6 minutes each to complete.
Vacancy posted 4 days ago
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