Guest Services Specialist, Cleanliness

Job Description

Job Description

Join Our Team at Canza Management, a subsidiary of TLTsolutions

Role: Guest Services Specialist, Cleanliness

Location : Waldorf, MD

Who We Are:

At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.

Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors. 

Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.

Your Role With Us:

At TLTsolutions and Canza Management, it is a top priority that our guests experience the highest standards of cleanliness and comfort. As a Guest Services Specialist specializing in Cleanliness, you will be the guardian of this commitment, making sure that every guest walks into a room that is pristine, welcoming, and fully functional. Your role is crucial in creating an environment where guests feel comfortable and valued, which in turn drives positive reviews, repeat business, and overall profitability.

Key Responsibilities:

• Immaculate Room Cleanliness : Clean and reset guest rooms meticulously, ensuring no trace of dirt, dust, marks, stains, or odors is left behind. Sanitize all surfaces, especially high-touch areas, and ensure bathrooms are spotless with fresh supplies.

• Functionality Check : Inspect each room thoroughly for any maintenance issues, such as broken fixtures, non-functioning lights, or faulty appliances, and report them immediately for prompt resolution.

• Proactive Problem-Solving : Identify and address potential issues before they affect the guest experience. Whether it's a loose doorknob or a lightbulb that needs replacing, your vigilance ensures no detail is overlooked.

• Public Area Cleanliness : Maintain the cleanliness of public areas, including lobbies, hallways, and restrooms, ensuring they reflect the same high standards as our guest rooms.

• Stock and Supply Management : Keep track of and restock cleaning supplies, toiletries, and other amenities to ensure you always have what you need to maintain excellence.

• Deep Cleaning and Maintenance : Participate in scheduled deep cleaning tasks and periodic audits to ensure even the most hidden areas meet our rigorous standards.

• Continuous Improvement : Stay informed about best cleaning practices through regular training, and always seek ways to enhance the guest experience.

What We're Looking For:

• Detail-Oriented Excellence : An eye for detail and a commitment to ensuring that every room meets our uncompromising standards.

• Proactive Attitude : A problem-solver who anticipates issues before they arise and takes action to fix them.

• Pride in Your Work : A sense of ownership over your assigned room section or floor, coupled with the satisfaction of knowing that your efforts directly contribute to a flawless guest experience.

• Honesty & Trustworthiness: A reliable individual who demonstrates integrity and takes responsibility for ensuring cleanliness and guest satisfaction.

• Strong Communication Skills: The ability to communicate effectively with guests, team members, and management, ensuring all needs and requests are clearly understood and addressed.

• Positive Attitude: A positive and proactive approach to the role, bringing enthusiasm and a can-do spirit to every task.

Why You'll Love Working With Us:

• Competitive Salary : We offer a competitive salary that reflects your skills, experience, and contributions to our success.

• Discounted Hotel Rates : Enjoy discounted rates at our partner hotel brands, making personal travel more affordable and enjoyable.

• PTO and Holiday Benefits: Full-time employees enjoy 1 week of paid time off, plus a floating holiday if they work on any of our 8 core holidays. Part-time employees receive 1.5x their hourly rate for holiday pay, ensuring everyone is rewarded for their dedication during the holidays.

Ready to Make a Difference?

Join TLTsolutions and Canza Management to contribute to our mission of exceptional hotel investment and management, ensuring unforgettable experiences for our guests, continuous professional growth and development for our employees, and lasting value for our investors.

TLTsolutions is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment that values and celebrates all team members’ unique backgrounds, perspectives, and talents. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.