CONTENT MANAGER

Description Content Manager Department of Technology & Innovation (Delivery) Number of Positions: 2 (Additional vacancies possible pending budget approval) Starting Salary: $75,336 This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid. Under supervision, assists in the development of a consistent brand identity for the City's technology platform, and performs related duties as required. This class is assigned to the City's Design Information Technology Job Family, which consists of design specialists who simplify the design and makeup of hardware, software devices, and user interfaces for products.

ESSENTIAL DUTIES

Analyzes content performance and uses data to assist in the direction of content strategy Designs new types of high-impact content to meet the evolving needs of residents, visitors, and businesses Participates in the collaborative content planning process, including brainstorming, refinement, and finalization of content topics for editorial calendars Collaborates with project teams to ensure content plans align with departmental and citywide goals Uses information such as metrics and statistics to create multimedia content that raises awareness of City programs and services Leads the on-time creation and delivery of high-quality and engaging content to meet the needs of target audiences Works with colleagues across Digital and Web Services and City departments to source and contextualize relevant research and data for content development Forecasts content performance to collaboratively inform longer-view decisions on team capacity and the breadth and depth of content coverage Curates and updates content originating from other City departments to keep public information accurate and current Works to collaboratively formulate and execute change initiatives that will keep teams, systems, and content up to date Applies established City content standards, including accessibility and plain language guidelines, and helps evaluate and improve content usability and readability across formats and platforms Supports improvements to content operations and workflows that align with day-to-day business needs Additional duties may be required for this position Location 2 N. LaSalle St Days Monday - Friday Hours 8:00 am - 4:00 pm

THIS POSITION IS IN THE CAREER SERVICE

Qualifications

MINIMUM QUALIFICATIONS

Education, Training, and Experience Graduation from an accredited college or university with a Bachelor's degree in English or a directly related field, plus two (2) years of work experience in research content delivery or technology-related content Should the above criteria not be fulfilled, the following options are acceptable: Six (6) years of work experience in research content delivery or technology-related content Graduation from an accredited college with an Associate's degree in English or a directly related field, plus four (4) years of work experience in research content delivery or technology-related content Graduation from an accredited college or university with a Master's degree or higher in English or a directly related field, plus one (1) year of work experience in research content delivery or technology-related content Educational & Employment Verification Please be advised that if you are selected to be hired, you must provide, upon request, adequate information regarding your education and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diplomas must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn, and you will not be hired.

SELECTION REQUIREMENTS

This position requires applicants to successfully complete an interview. The interviewed candidate(s) who possess the qualifications best suited to fulfill the responsibilities of the position will be selected. For Information on our employees' benefits, please visit our benefits website at: For Information on our salary and title structure, visit our classifications website at:

COMMITMENT TO DIVERSITY

To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted the following ordinances: 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates, to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices, click here. ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT. THE CITY OF CHICAGO IS AN EQUAL EMPLOYMENT OPPORTUNITY, MILITARY FRIENDLY, AND FAIR CHANCE EMPLOYER. City of Chicago Brandon Johnson, Mayor #J-18808-Ljbffr City of Chicago