Program Manager of Employee Experience

Program Manager of Employee ExperienceThe Program Manager of Employee Experience reports directly to the Director of People Strategy. This role will be responsible for contributing expertise to development initiatives, evaluating business structures, advising management on the allocation of personnel and resources, and performance management initiatives. The position will regularly review and assess ongoing performance management processes to evaluate whether they support employee performance and contribute to the overarching business goals.Responsibilities:Work directly with leadership and P&C teams on establishing a strategic plan for the organization's growth, productivity, and ability to attract and retain valuable employees.Develop and oversee a comprehensive offboarding program including communication, processes, and use of the HRIS system (Oracle) where possible.Work closely with the MarCom team to organize employee special events, including but not limited to team building, holiday events, and company outings. Provide routine information regarding events, progress, policies, and procedures.Lead the development and execution of employee engagement programs and foster the company's culture ensuring all initiatives/activities are promoted and delivered.Oversee the development and execution of employee engagement surveys which includes an all-inclusive survey for all employees and service providers, and short spot surveys as needed.Using a data-driven approach, develop strategies across the entire lifecycle of the Employee Experience journey focusing on moments that matter.Responsible for developing and presenting the results to leadership and workforce.Design & implement and manage strategies and initiatives to improve employee engagement, recognition, and retention.Create ways to continue to amplify and embed our Core Values into employee programs; build employee connections; keeping employees informed, engaged, and inspired and ensuring employees feel heard, valued, respected and their work is impactful.Analyze stay and exit interviews trends or opportunities for feedback or improvement, particularly in areas related to employee engagement and retention.Support the Transportation Authority's Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.Perform other duties as required and/or assigned.Qualifications:Bachelor's degree in human resources, sociology, and psychology or related fields.5 years' progressive experience in employee engagement, business, customer-oriented service or a related industry.Experience with Monday.com, a plus.PHR, SPHR, SHRM-CP or SHRM-SCP certification is a plus, but not required.Knowledge, Skills, and Abilities:Ability to work in a fast-paced environment.Exceptional interpersonal, as well as written and verbal communication skills. Strong presentation skills.Excellent leadership and collaboration skills.Superb analytical, multitasking and time-management skills.Excellent verbal and written communication skills, including proven resolution skills.Strong presentation skills.Organize and prioritize work to meet deadlines.Work effectively under pressure and/or stringent schedule and produce accurate results.Work as a team member as well as independently, exercising judgment and initiative.Maintain an effective working relationship with employees, and others encountered in the course of employment.Remain flexible and adjust to situations as they occur.Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint, and experience with Monday.com a plus.Adept with a variety of multimedia training platforms and methods.Work Environment & Physical Demands:Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.Employees must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally.Must be able to use telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions.Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.Mobility Status:As a Mobile position, the incumbent is expected to work in the office as needed. There will be access to touchdown/collaboration spaces when on site. Must be in-office for socialization, strategic collaboration, supervision, oversight, and accountability as needed.About Us:InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.