Operations Coordinator

Operations Coordinator

We are seeking a highly organized and proactive Operations Coordinator to support the day-to-day functions of our community-based behavioral health programs. This position is critical to ensuring smooth operations, strong communication, and consistent compliance across field-based services.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes initiative in supporting both staff and program performance. The Operations Coordinator plays a key role in maintaining workflow efficiency, supporting documentation standards, and helping ensure high-quality service delivery for the individuals we serve.

Essential Duties & Responsibilities

• Coordinate daily operations and workflow across community-based programs
• Support caseload assignments, staff scheduling, and service coordination
• Manage and track service authorizations, including start/end dates and renewal timelines to avoid service gaps
• Monitor incoming referrals, assist with intake processes, and ensure timely assignment and follow-up
• Review documentation for accuracy, completeness, and compliance with regulatory standards (DBHDS, Medicaid, HIPAA)
• Maintain tracking systems for assessments, renewals, and required documentation deadlines
• Serve as a point of contact for staff requiring operational or administrative support
• Facilitate communication between field staff, case management teams, and leadership to maintain consistency and efficiency
• Participate in team meetings and support coordination of care and service transitions
• Assist with onboarding, training, and ongoing support for new and existing team members
• Maintain organized digital records and generate reports on caseload activity and compliance metrics
• Identify opportunities to improve workflow efficiency and program performance

Qualifications

• Registered as a QMHP, QMHP-T with the VA Board of Counseling preferred
• Valid driver's license and reliable transportation
• Experience in community-based behavioral health services
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Knowledge of DBHDS, Medicaid/DMAS, and HIPAA requirements related to documentation and service delivery
• Proficiency with Electronic Health Records (EHR) systems and Microsoft Office
• Ability to maintain professionalism, confidentiality, and sound judgment
• Ability to work independently while collaborating effectively with teams

Work Schedule and Location

This position is primarily office-based, with field-based service coordination as needed. The schedule follows standard business hours, with flexibility based on program needs. Occasional travel within the service area may be required to support operations and staff in the field.

Benefits

This full-time position offers a comprehensive benefits package designed to support employee well-being and long-term professional growth, including:

• Health, dental, and vision insurance
• Paid time off
• Retirement plan options
• Ongoing training and professional development

About Epic Health Partners Epic Health Partners is a behavioral health organization dedicated to providing high-quality, person-centered care for individuals navigating substance use and mental health challenges. We deliver services rooted in evidence-based, trauma-informed, and recovery-oriented practices. Our team is committed to professionalism, accountability, and collaboration—supporting both the people we serve and the staff who serve them. As Epic continues to grow, we remain focused on building strong teams, developing staff, and creating sustainable programs that reflect our values and standards of care.