Director, Software Engineering - MarTech & Loyalty

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Director, Software Engineering reports to the Senior Director, Engineering and partners with them to establish and drive the technology solutions strategy and implementation to meet Macy’s business needs. The Director collaborates with technical and business functions across the enterprise, contributing to strategy and governance while making balanced technical decisions that consider code quality, delivery predictability, and, above all, business value.

The Director, Software Engineering maintains a strong engineering foundation with expertise in modern technology stacks and experience implementing contemporary technologies. This leader leverages managerial experience to guide and develop the existing engineering team, attract and recruit top engineering talent, and successfully lead large-scale technology implementations in retail or related industries.

What You Will Do

• Evaluate and anticipate Macy’s future technology needs by balancing innovation, industry trends, and customer- and associate-facing solution requirements.
• Lead the design, delivery, and operations of technology solutions that modernize Macy’s capabilities, providing strategic guidance to senior technology leadership on systems, processes, and improvements to support the business vision and strategic plan.
• Stay current on emerging technologies, platforms, and best practices to ensure Macy’s technology stack remains modern and competitive.
• Collaborate closely with cross-functional teams to drive platform modernization and enterprise-wide technology initiatives.
• Enhance software quality across Macy’s Technology organization, driving end-to-end accountability at all levels.
• Own talent development and build bench strength within the technology organization, ensuring a strong pipeline of skilled leaders and contributors.
• Mentor and coach leaders and individual contributors, actively raising the talent bar across the technology team.
• Manage the portfolio’s budget, projects, and resource planning to ensure effective delivery and alignment with strategic priorities.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Technology Leadership & Strategy : Proven ability to establish and drive technology strategy and solutions that align with business needs, balancing innovation, delivery predictability, and business value.

Software Engineering Expertise : Strong foundation in modern technology stacks, open-source technologies, and cloud-native applications across private and public cloud platforms (GCP, Azure, AWS).

Large-Scale Technology Implementation : Experience successfully leading large-scale technology initiatives, particularly in retail or highly matrixed organizations.

Agile Delivery & Execution : Ability to deliver functional features rapidly in a fast-paced Agile environment, adapting to evolving priorities and business needs.

Cross-Functional Collaboration : Skill in partnering with technical and business teams to drive enterprise-wide initiatives, platform modernization, and operational improvements.

Software Quality & Process Governance : Experience enhancing software quality, implementing best practices, and driving end-to-end accountability across teams.

Talent Development & Team Leadership : Proven ability to attract, develop, and mentor engineering talent, building bench strength and raising the skill level across technology teams.

Offshore & Vendor Management : Experience managing large offshore teams and third-party vendors is a plus.

Communication & Influence : Excellent written, verbal, and presentation skills; able to communicate complex technical concepts to technical and non-technical audiences and influence decision-making at all levels.

Decision Making & Strategic Thinking : Ability to balance short-term tactical decisions with long-term strategic vision, making sound judgments in ambiguous or challenging situations.

Problem Solving & Reasoning : Demonstrates strong analytical and reasoning skills, able to work independently and make effective decisions with minimal supervision.

Negotiation & Stakeholder Management : Strong negotiation skills and ability to build trust and influence across stakeholders in complex, matrixed environments.

Who You Are

• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.