Employee Experience & Inclusion Manager

Employee Experience & Inclusion Manager

As the Employee Experience & Inclusion Manager you will be integral to driving internal culture at The RealReal. You will design and deliver a seamless, inclusive, and high-energy end-to-end journey for every employee. You won't just manage programs; you will cultivate an environment where diversity, inclusion, and belonging are woven into our DNA, and where employee engagement is a natural byproduct of a supportive workplace. You will be responsible for partnering with the People team and cross-functional business teams.

What You Get To Do Every Day

Culture & Brand Advocacy

• Identify opportunities to improve employee experience using both qualitative and quantitative data.
• Partner with our Brand and Communications teams to ensure our internal culture and programs align with our external employer brand.
• Develop and execute programs that create a workplace where people feel seen, heard, and valued.
• Owns community across a range of cohort groups to monitor engagement and experience needs, while helping to drive greater understanding and build breakthrough experience programming

End-to-End Employee Journey

• Audit and optimize every touchpoint of the employee lifecycle: from recruitment to a thoughtful offboarding process.
• Innovate to move beyond perk offerings and create a meaningful framework for cultural programs and activities

Program Ownership & Diversity, Inclusion, and Belonging Strategy

• Own and lead the end-to-end employee onboarding experience that ensures new hires feel a sense of belonging from day one.
• Integrate diversity, inclusion, and belonging principles into all people processes (hiring, performance reviews, and promotions).
• Own Employee Resource Group (ERG) strategy and programming.

Engagement & Feedback Loops

• Have an expansive view of all channels to grow internal communities across all platforms (Slack, intranet, internal communication platforms), in partnership with the Comms team.
• Manage internal recognition tools that foster a culture of peer-to-peer appreciation.
• Design engagement strategies that maintain connection across all physical and remote locations.

What You Bring To The Role

Minimum Requirements:

• 5+ years of experience in Employee Experience, People Ops, or Culture
• 2+ years of experience in HR
• Strong interpersonal communication skills, including experience working with executive level
• Passion for Employee Experience programs and high emotional intelligence
• Solution-oriented and focused on continuous improvement with a strategic approach
• Proven track record of building creative and holistic programs that result in measurable change
• Strong budget management skills
• The ability to lead through influence with clear storytelling
• Data-oriented with the ability to use metrics (NPS, turnover, engagement scores) to tell a story and drive change
• Experience with engagement tools (e.g., CultureAmp, Lattice, or Glint)
• Strong project management skills
• High attention to detail, organized, and have a passion for high quality work
• Experience working with a diverse group of employee types across fulfillment centers, corporate offices, virtually and in-person

Preferred Requirements:

• Proficient with Google Suite
• Ability to travel 15%

The expected salary range for this role is $115,000.00-$125,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.