Director of Network Operations

Job Title: Director, Network Operations Location-Type: Onsite - New York, NY (5 days/week) Start Date Is: ASAP Duration: Contract-to-Hire Compensation Range: $95.00/hr - $110.00/hr W2 Hours: 40 hours/week Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship. Must currently be based in the NY/NJ/CT tri-state area. No relocation. Must be authorized to work in the U.S. without current or future sponsorship. Job Description Lead Network Operations across complex, high-visibility live-event environments, ensuring network reliability, operational readiness, effective incident response, and successful team execution. Day-to-Day Responsibilities Oversee daily Network Operations across multiple venue environments Lead network readiness and technical resource planning for live events Ensure pre-event checks, reporting, monitoring, and coverage are completed Monitor network health, performance, availability, and operational readiness Build and maintain SolarWinds dashboards, alerts, and operational reporting Track network infrastructure projects, changes, incidents, risks, and priorities Coordinate Network Operations and Engineering resources across projects and events Lead incident triage, escalation, service restoration, and high-priority network issues Maintain processes for alert handling, incident response, escalation, and change management Partner with Network Engineering, Technical Operations, and other technical stakeholders Provide network performance, project, and incident updates to technical leadership Lead and mentor a growing team of technical professionals Provide hands-on technical leadership during major incidents and critical projects Qualifications 5-10 years of Network Operations, Network Engineering, Network Infrastructure, or related experience Previous people-management experience, ideally managing 5-10 technical professionals Strong enterprise networking background supporting complex LAN/WAN environments Strong Cisco networking experience, including enterprise LAN and Catalyst environments Strong SolarWinds experience with monitoring, dashboards, alerting, and reporting ServiceNow or similar incident/ticketing platform experience Strong understanding of incident management, escalation, change management, monitoring, and service restoration Experience managing multiple network projects, infrastructure changes, deadlines, and technical resources simultaneously Strong project-management, organizational, and stakeholder communication skillsAbility to remain calm and decisive during high-priority incidents and operational events Ability to work independently with minimal day-to-day direction Must currently reside in the NY/NJ/CT tri-state area; relocation candidates will not be considered Must be authorized to work in the U.S. without current or future sponsorship Ability to work onsite in New York City 5 days/week Flexibility for occasional evening and weekend support around events, outages, and network changes Preferred Qualifications Experience supporting 24/7, mission-critical, or high-pressure operational environments Experience in live entertainment, venues, sports, broadcast, gaming, aviation, transportation, utilities, critical infrastructure, defense, or public safety Experience supporting network operations for live events or similarly time-sensitive environments #J-18808-Ljbffr