Real Assets Client Experience Lead

ABOUT US As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com ROLE OVERVIEW The Client Experience Lead reports into the Head of Product – Real Assets and will serve as the strategic bridge between our Real Assets clients and the AD Intelligence platform, driving the end-to-end client experience from discovery through implementation and ongoing evolution. This senior leadership role requires a product-minded professional who can translate complex client needs into actionable product strategies while serving as the voice of the client across technology, business, and delivery teams. As the primary product and technology expert for standard Real Assets clients, you will own the client-facing roadmap, lead structured discovery initiatives, and ensure the AD Intelligence platform delivers a market-leading, AI-native servicing experience. This role demands both strategic vision and hands‑on execution to shape how Real Assets clients interact with our platform during this critical initial market roll-out phase. RESPONSIBILITIES Client Engagement & Discovery Own and optimize Real Assets client end-to-end interactions with the new AD Intelligence platform, identifying existing key pain points and priorities for the initial market roll-out. Lead structured discovery sessions with Real Assets clients and prospects to translate business requirements into clear product inputs, use cases, and prioritization recommendations. Serve as the primary product and technology expert for Real Assets clients, enabling commercial demos and maintaining a clear understanding of current and planned technology capabilities. Roadmap & Strategy Develop and maintain the Real Assets client-facing roadmap, prioritizing the most impactful use cases and embedding the broader shared capabilities, portal, and Real Assets data/analytics roadmaps. Quantify the impact of roadmap initiatives where possible to support data‑driven decision-making. Capture and synthesize client feedback and market signals, feeding insights back into product strategy, roadmap planning, and go‑to‑market positioning. Cross-Functional Leadership Build a shared understanding of client needs with technology, business, and delivery teams to generate alignment and confidence in the prioritized roadmap. Deliver clear requirements for technical design and execution of the highest priority work. Work closely with the Head of Client Portals as the Real Assets subject matter expert to ensure consistency and ease of use throughout ADI for Real Assets use cases. Product Excellence Create a market-leading experience for Real Assets clients through an AI‑native integrated servicing platform. Ensure exceptional usability and consistency across all client touchpoints within the AD Intelligence platform. Drive continuous improvement through ongoing client feedback loops and market analysis. YOUR PROFILE Required Experience 10+ years in product management, with demonstrated progression to senior leadership roles. Fluency in Real Assets market dynamics and ongoing trends, with the ability to anticipate client needs. Proven experience developing and evolving client‑facing enterprise SaaS cloud‑native products/solutions from concept through maturity. Demonstrable experience in early-stage product development and client discovery, including working with ambiguity and rapidly iterating. Previous roadmap ownership with justified prioritization frameworks and clear outcomes. Experience with SAFe (Scaled Agile Framework) and disciplined, agile delivery approaches. Leadership & Stakeholder Management Ability to manage teams of various seniorities and backgrounds, aligning diverse talents to a strategic vision. Proven ability to influence varied key stakeholders and deliver within a matrixed organization/structure. Experience presenting to and guiding conversations with senior financial services professionals, including client partners and prospects. Strong executive presence with the ability to command credibility across technical and business audiences. Core Competencies Strategic thinking with strong execution capabilities. Exceptional communication and storytelling skills, translating technical concepts for diverse audiences. Data-driven decision-making with strong analytical and synthesis capabilities. Client-centric mindset with passion for delivering exceptional user experiences. Comfortable working in fast‑paced, evolving environments with competing priorities. Deep understanding of AI-enabled products and platforms (preferred). What we expect from a leader at Alter Domus Driving Change and Engagement: as a senior leader, you will be responsible for driving change when necessary, delivering communications and directions to the team, and supporting the development and engagement of employees at all levels. Culture of Compliance and Accountability: you will drive a culture of compliance and risk control to mitigate financial, operational, and reputational risks, while maintaining a relentless focus on cost and budget discipline. Brand and Culture Promotion: as a director of Alter Domus, you will promote and build the Alter Domus brand and culture both internally and externally, acting as a role model to our people, clients, and customers. Social and Environmental Responsibility: you will be accountable for ensuring that your team maintain the highest social and environmental responsibility and standards. Transformational Leadership: demonstrate high energy and passion for transforming the business, with a commitment to avoiding complacency and striving for success. Intellectual Curiosity and Global Mindset: exhibit intellectual curiosity and a global mindset, enabling effective partnerships across regions and a willingness to challenge the status quo as a change agent. Interpersonal Skills and Influence: possess strong interpersonal skills, with the ability to influence and build trust quickly, navigate complexity and ambiguity, and negotiate with tenacity and focus. Resilience and Prioritization: show resilience and composure under pressure, adept at managing competing demands and prioritizing effectively while navigating challenges with confidence. Leadership and Team Development: ability to lead, motivate, and delegate effectively, fostering a high-performance culture with clear accountabilities and driving cross-functional collaboration. Actively manage performance and develop a pipeline of talent, empowering the team at all levels to deliver on objectives. Integrity and ESG Commitment: demonstrate a strong commitment to high integrity, ethics, and the application of Environmental, Social, and Governance (ESG) practices. Commercial Client Engagement: serve as a role model for commercial client engagement at the C-level, demonstrating decisiveness and persuasiveness to achieve results. Your AD Key Relationships Chief Product Officer Global Head, Real Assets Group Leadership Team Chief Technology Officer and Technology Leadership Team Business Development, Sales Team and Relationship Management Team Clients & Prospective clients (C-Level down to business heads) Regional Leaders, Directors and Senior Managers Finance, Legal & Compliance, Risk Management, IT and the People team What we offer We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Support for professional accreditations Flexible arrangements, generous holidays, plus an additional day off for your birthday! Continuous mentoring along your career progression Active sports, events and social committees across our offices 24/7 support available from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and recognise that our success relies on diverse perspectives and experiences, as we work towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work. Equal Opportunity Employment Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Alter Domus privacy notice can be reviewed via Alter Domus webpage: #J-18808-Ljbffr Alter Domus