Front Office Specialist

Front Office Specialist - Good Sam OB/GYN Center Make a difference every day as a Front Office Specialist at TriHealth. Join a compassionate, servant led team committed to excellence in patient care service while working in a supportive, high-energy environment. We offer career growth opportunities , a comprehensive benefits package, and competitive shift differentials as appropriate for your shift worked. Location Good Sam Hospital, 375 Dixmyth Ave Cincinnati, OH 45220 Work Schedule Full-Time (40 hours weekly) Monday - Friday 8:30am-5:00pm Incentives & Benefits Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page Job Overview This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check‑out functions, including review of encounter form data, collection of co‑payments, scheduling follow‑up appointments; day‑end reconciliation duties. Some locations also require this position to complete charge/receipt‑entry and charge‑receipt summaries for all office‑related services and prepare daily bank deposits Job Requirements High School Diploma or GED Degree (Required) 1 - 2 years experience in a related field (Required) Job Responsibilities Collects co-pay or other payments from patient. Assists others as needed. Exhibits professional telephone techniques. Refers calls according to established guidelines. Greets patients, determines their needs and responds in courteous and professional manner Pulls and prepares charts for patient visits. Schedules patient appointments, makes reminder calls, registers new and updates patient information. Working Conditions Bending Climbing - Rarely Concentrating Continuous Learning Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication Kneeling - Occasionally Lifting Lifting 50+ Lbs. - Rarely Lifting Pulling - Rarely Pushing - Occasionally Reaching - Rarely Reading Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Thinking/Reasoning Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service Respect: ALWAYS… Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community #J-18808-Ljbffr