Automotive Service Advisor

Automotive Service Advisor / Service Writer

Okoboji Motor Company is looking for a customer-focused Automotive Service Advisor / Service Writer to join our growing service department in Spirit Lake, Iowa.

As one of Northwest Iowa's premier Chevrolet, Buick, and Toyota dealerships, we're committed to delivering an exceptional ownership experience from the moment customers purchase their vehicle through every service visit. Due to continued growth in our service business, we're looking for an experienced Service Advisor who enjoys building relationships, providing outstanding customer service, and helping customers maintain their vehicles.

If you're a motivated professional who thrives in a fast-paced environment and enjoys helping people, we'd love to hear from you.

Compensation & Benefits

Earn Up to $100,000+ Per Year

• Competitive compensation with performance incentives
• Busy service department with consistent customer traffic
• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Paid training and ongoing professional development
• Career advancement opportunities
• Employee vehicle purchase program
• Employee discounts on vehicles, parts, and service
• Modern dealership and service facilities
• Supportive, team-oriented culture

Responsibilities

• Greet customers promptly and provide a professional, welcoming service experience
• Listen to customer concerns and accurately document vehicle repair and maintenance needs
• Prepare repair orders and communicate repair recommendations clearly
• Schedule service appointments and manage daily workflow
• Provide accurate estimates for maintenance and repair services
• Maintain regular communication with customers regarding vehicle status, timelines, and recommended repairs
• Coordinate with technicians to ensure efficient and accurate repairs
• Review completed repair orders with customers and explain work performed
• Recommend manufacturer-recommended maintenance services based on multi-point inspections
• Build long-term customer relationships that generate repeat business and referrals
• Maintain accurate records using dealership management software and service scheduling systems
• Help achieve departmental customer satisfaction and sales goals

Qualifications

• Previous experience as an Automotive Service Advisor, Service Writer, Service Consultant, or Automotive Service Consultant preferred
• Dealership experience is highly preferred
• Excellent customer service and relationship-building skills
• Strong communication, organizational, and multitasking abilities
• Ability to work effectively in a fast-paced environment
• Basic knowledge of automotive maintenance and repair is preferred
• Comfortable using dealership management systems and computer software
• Positive attitude, strong work ethic, and team-first mentality
• Valid driver's license with an acceptable driving record

Why Join Okoboji Motor Company?

At Okoboji Motor Company, we believe exceptional employees create lifelong customers. We provide the training, support, and opportunities our team members need to build successful careers while delivering an outstanding customer experience. Join a dealership where your contributions are valued, your hard work is rewarded, and your career has room to grow.

Okoboji Motor Company is an Equal Opportunity Employer. We are committed to creating an inclusive workplace for all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Employment is contingent upon successful completion of a pre-employment background check, drug screening, and verification of a valid driver's license with an acceptable driving record.