SALES ASSOCIATE Part-Time

Job Description - SALES ASSOCIATE Part-Time (260002GP) Job Summary: As a sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Responsibilities Proactively engage and make a connection with customers. Ask questions and listen to customers' needs. Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers and STAR card. Provide premier customer service. Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes. Maintain store appearance. Cross‑sell products and know the layout of the store. Make suggestions to customers on latest trends and current promotions based on their individual needs. Upsell products. Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge and specs. Use a Point‑of‑Sales system to process cash, exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers. Complete various forms of paperwork, reports, and reconciliation. Keep merchandise properly checked in and accurately ticketed; participate in periodic inventories. Adhere to assigned work schedule. Complete work assignments accurately and completely. Perform other duties as assigned. Qualifications Basic knowledge of products and merchandise. Retail experience preferred but not required. Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. Basic math skills (addition, subtraction, multiplication, division). Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independently of direct supervision. Enthusiastic, friendly, and energetic with a desire to provide outstanding service. Physical Demands and Work Environment This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work is typically performed indoors but may be assigned outdoors depending on location. Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays. No experience required. High school graduate or equivalent preferred. #J-18808-Ljbffr Navy Exchange Service Command