Community Services Coordinator

Job Description

Job Description

We are seeking a professional, organized, and customer-focused Community Services Coordinator to serve as a primary point of contact for residents, homeowners, guests, and Association staff. This position supports daily office operations, resident services, amenity reservations and access, payment processing, and community programs.

Essential Responsibilities

• Answer phones, greet visitors, respond to resident inquiries, and provide professional customer service.
• Schedule amenity reservations, collect deposits, process forms, and coordinate refunds.
• Prepare new homeowner welcome letters and provide Association information and forms.
• Manage homeowner amenity and vehicle gate access, including issuing credentials and maintaining access records.
• Assist with HO-6 insurance tracking and commercial/residential lease records.
• Process homeowner payments, invoices, mail, and other office documentation.
• Maintain office equipment and supplies.
• Monitor amenity access systems and coordinate with vendors to resolve issues.
• Use Microsoft Office, Adobe, email, CINC, and other Association software.
• Assist with community events, Annual Meetings, property tax records, and other operational projects.
• Perform additional duties as assigned by management.

Qualifications

• High school diploma or GED.
• Two years of related experience and/or training preferred.
• Strong customer service, communication, organizational, and problem-solving skills.
• Professional and courteous demeanor with the ability to handle challenging customer situations.
• Ability to prioritize multiple tasks, work independently, and meet deadlines.
• Comfortable learning and using computer systems and software.
• Community association, property management, or administrative experience is a plus.

What we offer

CMA strives to provide competitive compensation and a benefits program that truly invests in our team! We provide on-the-job training, competitive pay, and a full benefits package including Medical, Dental, Vision and Life insurance, as well as 401K, education reimbursement, vacation, sick days and more! 

We are Community

Privately owned and founded in 1983, CMA remains true to the values that have set it apart for decades. We strive to set the bar in our industry, serving our external clients (as well as internal team members) with respect, integrity, and urgency. Together, we promote charity, health and wellness, and a lighthearted spirit on the job. We are looking for like-minded professionals to join us.