Plumbing Service Technician

Job Description

Job Description

Company Overview

Advanced Comfort Solutions is a local, family-owned company providing HVAC, plumbing, and generator services throughout Wilson County, Sumner County, and surrounding Middle Tennessee communities. We believe in doing the right thing—even when it is hard—and we pride ourselves on our commitment to quality, honesty, and customer satisfaction.

Job Summary

We are looking for a Plumbing Service Technician with a minimum of 2 years of hands-on plumbing service and repair experience to join our growing team. The Plumbing Service Technician will diagnose, repair, maintain, and replace residential plumbing systems. The ideal candidate takes pride in quality workmanship, can troubleshoot problems and explain repair options clearly, treats customers honestly, and completes work professionally while respecting the customer’s home. This is an opportunity to grow with a company that values its people.

Duties/Responsibilities

• Diagnose and repair leaks, water pressure problems, clogged drains, and other plumbing issues.

• Service, repair, and replace faucets, toilets, fixtures, shutoff valves, disposals, and related components.

• Troubleshoot, maintain, and replace conventional and tankless water heaters.

• Repair and replace water supply, drain, waste, and vent piping.

• Perform drain cleaning and assist with sewer inspections and repairs.

• Explain findings, pricing, and repair or replacement options honestly; obtain customer approval before beginning work.

• Complete work according to applicable codes, manufacturer instructions, and company standards.

• Test completed repairs and verify proper operation before leaving the job.

• Record accurate job notes, photos, materials, and completed work in Housecall Pro.

• Protect customers’ homes and leave work areas clean.

• Maintain an organized service vehicle and communicate material needs.

• Coordinate with dispatch and team members to keep customers informed and jobs moving efficiently.

Required Skills/Abilities

• Plumbing Diagnostics: Ability to diagnose common residential plumbing problems and complete routine service calls independently.

• Plumbing Knowledge: Working knowledge of plumbing systems, materials, tools, and safe work practices.

• Customer Communication: Strong customer communication and problem-solving skills, with the ability to explain findings and options clearly and honestly.

• Dependability & Professionalism: Reliable, professional, and committed to honest service.

• Physical Requirements: Ability to perform essential job duties, including working in crawlspaces, kneeling, climbing ladders, and handling equipment, with reasonable accommodation as needed.

• Technology: Comfort using a smartphone or tablet for scheduling and job documentation.

Preferred Skills/Abilities

• Tankless water heater troubleshooting and installation experience.

• Drain cleaning, sewer camera, and sewer repair experience.

• Experience with gas piping and leak testing.

• Experience using Housecall Pro or similar field service software.

• Relevant plumbing licenses or certifications.

• Ability to help train apprentices or less experienced team members.

Qualifications

• High school diploma or equivalent.

• Minimum of 2 years of plumbing service and repair experience.

• Valid driver’s license and driving record acceptable for operating a company vehicle.

• Ability to pass a background check/MVR and pre-employment drug screen.

Compensation and Company Culture

• Hourly pay of $28–$38, depending on experience and demonstrated skills.

• A local, family-owned team that values integrity, craftsmanship, and customer care.

• Opportunities to develop your skills and take on additional responsibility as ACS grows.

How to Apply

Submit your résumé and a brief summary of your plumbing service experience. Include the types of service calls you can handle independently and any relevant training or certifications.