Remote Call Center Quality Assurance Analyst
RemoteFetch
New York, NY
- Remote job
Gainwell Technologies is seeking a detail-oriented Call Center Quality Assurance Analyst to support California's Medi-Cal program. You will monitor and evaluate customer interactions to help ensure accuracy, compliance, and a consistent customer experience across our contact center operations. You will analyze quality results, identify performance trends, participate in calibration sessions, and partner with Quality, Operations, and Training teams to help strengthen service delivery. #J-18808-Ljbffr RemoteFetch
Vacancy posted 2 days ago
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