Food & Beverage Supervisor

Food & Beverage Supervisor

Department: Food & Beverage Reports To: Director of Food & Beverage / Food & Beverage Manager Employment Type: Full-Time

Position Summary

The Food & Beverage Supervisor is responsible for supervising the daily operations of the hotel’s food and beverage outlets, including restaurants, bars, banquets, room service, and other F&B operations as assigned.

This position provides hands-on leadership to ensure excellent guest service, consistent food and beverage quality, proper sanitation and safety practices, accurate cash handling, and compliance with hotel and brand standards. The Food & Beverage Supervisor supports the Food & Beverage leadership team in achieving departmental goals while creating a positive and professional environment for employees and guests.

Essential Duties and Responsibilities

Food & Beverage Operations

• Supervise the daily operations of assigned food and beverage outlets.
• Ensure all outlets are properly staffed, stocked, clean, and prepared for service.
• Monitor service throughout the shift and ensure guests receive prompt, courteous, and professional service.
• Ensure food and beverages are prepared and served according to hotel standards.
• Conduct opening, closing, and shift-change procedures.
• Assist with restaurant, bar, banquet, and room-service operations as needed.
• Monitor guest traffic and adjust staffing and service levels accordingly.
• Communicate operational needs and concerns to the Food & Beverage Manager or Director.

Guest Service

• Provide exceptional service and create a welcoming experience for hotel guests.
• Respond promptly and professionally to guest questions, requests, and complaints.
• Resolve guest concerns within established guidelines and escalate issues when appropriate.
• Follow up with guests to ensure concerns have been properly addressed.
• Maintain a professional presence in all guest-facing areas.

Team Supervision & Leadership

• Supervise, train, coach, and support Food & Beverage employees.
• Assign daily duties and ensure employees understand their responsibilities.
• Monitor employee attendance, punctuality, appearance, and performance.
• Conduct pre-shift meetings and communicate daily goals, specials, events, and operational updates.
• Provide ongoing coaching and feedback to employees.
• Promote teamwork, accountability, and positive communication.
• Assist management with employee evaluations and disciplinary documentation when necessary.
• Ensure employees follow hotel policies and procedures.

Food Safety & Sanitation

• Ensure compliance with food safety, sanitation, health department, and hotel requirements.
• Monitor proper food handling, storage, labeling, temperatures, and rotation.
• Ensure work areas, equipment, dining areas, and service stations remain clean and sanitary.
• Monitor proper personal hygiene and employee appearance.
• Report equipment, sanitation, or food-safety concerns immediately to management.
• Ensure required food-safety documentation and procedures are followed.

Cash Handling & Financial Controls

• Follow established financial-control procedures.
• Ensure accurate handling of credit cards payment.
• Monitor employee transactions and ensure proper posting of food and beverage charges.
• Verify closing procedures as required.
• Report discrepancies or unusual transactions to management.
• Assist with inventory counts and product control.
• Help minimize waste, theft, and unnecessary product loss.

Inventory & Cost Control

• Monitor food, beverage, and supply inventory levels.
• Communicate ordering needs to management.
• Assist with receiving and verifying deliveries.
• Ensure products are properly stored and rotated.
• Monitor portion control and product usage.
• Help reduce waste and control food and beverage costs.
• Assist with regular inventory counts.

Banquets & Events

• Assist with the setup, service, and breakdown of meetings, banquets, weddings, and other events.
• Review event details and banquet event orders with the appropriate team members.
• Ensure food, beverages, tables, equipment, and service areas are properly prepared.
• Supervise banquet employees during assigned events.
• Communicate changes or special requests to the appropriate departments.
• Ensure events are executed according to hotel standards and guest expectations.

Safety & Compliance

• Follow all hotel safety policies and procedures.
• Ensure employees follow proper workplace safety practices.
• Report accidents, injuries, hazards, and equipment concerns immediately.
• Maintain compliance with applicable health, safety, and alcohol-service regulations.
• Ensure employees follow hotel procedures regarding responsible alcohol service.
• Assist with emergency procedures when necessary.

Communication & Coordination

• Maintain effective communication with Food & Beverage leadership and other hotel departments.
• Coordinate with Front Office, Housekeeping, Engineering, Sales, Banquets, and other departments as needed.
• Communicate staffing, maintenance, guest-service, inventory, and operational concerns promptly.
• Review daily operational information and ensure important information is communicated to the team.

Qualifications

• High school diploma or equivalent required.
• Previous food and beverage, restaurant, hotel, or hospitality experience required.
• Previous supervisory or leadership experience preferred.
• Knowledge of restaurant and hotel food and beverage operations.
• Strong customer-service and communication skills.
• Ability to lead and motivate a diverse team.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Knowledge of food safety and sanitation procedures.
• Must be able to work independently and make appropriate decisions during the shift.
• Food-handler certification and alcohol-service certification may be required based on local regulations.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, stoop, reach, and lift as required.
• Ability to lift and carry food, beverage, equipment, and supplies.
• Ability to push and pull carts, racks, and other equipment.
• Ability to work in a fast-paced environment for extended periods.
• Ability to work in areas with varying temperatures, including kitchens, storage areas, restaurants, bars, and banquet spaces.

Schedule & Availability

This position requires flexibility to work a variety of shifts, including mornings, afternoons, evenings, weekends, holidays, and special events based on business needs.

Performance Expectations

• Deliver consistent and exceptional guest service.
• Maintain high food, beverage, cleanliness, and sanitation standards.
• Effectively supervise and support the F&B team.
• Maintain proper cash-handling and financial procedures.
• Control food, beverage, and supply costs.
• Minimize waste and product loss.
• Ensure compliance with hotel policies and applicable regulations.
• Communicate effectively with employees and management.
• Address guest and employee concerns professionally.
• Support the Food & Beverage department in meeting operational and financial goals.

Equal Opportunity Employer: Hotel Indigo Downtown Dallas is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment.