General Manager

Heirloom Restaurant Group is a restaurant brand management company with more than 10 brands and continually growing. We are a collection of individuals who care and work together each day to create meaningful experiences.

We do not believe it is unusual to have life changing experiences while breaking bread with others and we have made it our mission to see that it happens much more regularly. We recognize we come from our local community and thus are ultimately responsible to our friends, families, neighbors and associates. We take this seriously. We focus our time and energy on finding those who share our values and creating partnerships that are mutually beneficial. Ours is not the job to fiddle with the bounty that our farmers and producers bring to us but rather to allow its inherent beauty to shine through. Doing so in spaces that are comfortable and nurturing sets the stage for those meaningful experiences to happen. We cook food, we run restaurants and we love what we do.

Responsibilities:

Operational Leadership:

• Provide overall leadership and direction for the restaurant, ensuring efficient and effective daily operations.
• Oversee and manage all aspects of the restaurant, including front-of-house, back-of-house, and administrative functions.
• Develop and manage budgets, forecasting revenue, expenses, and profitability.
• Monitor financial performance, analyze variances, and implement strategies to achieve financial goals.
• Manage inventory levels and implement systems to control food and beverage costs.
• Coordinate with suppliers to ensure timely and cost-effective replenishment of stock.
• Develop and execute marketing strategies to drive customer traffic and increase revenue.
• Plan and oversee promotional events and partnerships to enhance the restaurant's visibility.
• Analyze sales data, trends, and customer feedback to identify areas for improvement.
• Prepare regular reports for management, outlining performance metrics and strategic recommendations.
• Build and maintain positive relationships within the local community.
• Represent the restaurant at community events and engage in outreach to enhance the restaurant's presence.

Staff Management:

• Recruit, train, and supervise staff members, including front-of-house and kitchen personnel.
• Foster a positive work environment, promote teamwork, and ensure staff adherence to company policies.
• Ensure compliance with local, state, and federal regulations, including health and safety standards.
• Manage licensing requirements and inspections to maintain legal operations.

Menu Development & Food Quality:

• Collaborate with chefs and culinary staff to develop and update menus.
• Determine pricing strategies based on cost analysis, market trends, and customer preferences.
• Monitor food quality, presentation, and consistency to uphold the restaurant's standards.
• Implement and enforce health and safety regulations to ensure a clean and safe dining environment.

Customer Service:

• Greet customers with a friendly and welcoming attitude.
• Provide excellent customer service by answering questions, offering assistance, and processing orders accurately.
• Receive and process customer orders, ensuring accuracy in item selection and pricing.
• Enter orders into the point-of-sale (POS) system promptly and efficiently.
• Address customer concerns or issues related to orders, payments, or service.
• Collaborate with senior management to resolve more complex problems.

Cash Handling:

• Handle cash, credit cards, and other forms of payment accurately.
• Provide change to customers and process transactions in accordance with established procedures.
• Follow cash handling policies and procedures to prevent discrepancies.
• Adhere to security measures to safeguard against theft or fraud.
• Complete end-of-shift procedures, including balancing cash registers and preparing reports.
• Secure cash and close out the POS system accurately.

Requirements

• Proven experience in restaurant management, with a focus on leadership and operational excellence.
• Strong financial acumen and experience in budgeting and financial analysis.
• Excellent communication and interpersonal skills.
• Proficient in restaurant management software and computer applications.
• Knowledge of industry trends, market dynamics, and customer preferences.
• Ability to make strategic decisions and lead a diverse team.
• Flexibility to work evenings, weekends, and holidays.

Benefits:

• Free Food!
• Paid Time Off
• Insurance Reimbursement Plans

Heirloom Restaurant Group is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunities, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.