Sales Marketing Coordinator

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Profit sharing

Tuition assistance

Vision insurance

Job Summary: This position is responsible for the support of the sales process and the fundamental steps of customer service, from onboarding a new customer to the reoccurring order. This role assists the sales team in growing the customer base and following through on business leads. The Sales & Marketing Coordinator provides departmental support, reports, and presentations. Additionally, this individual supports fellow sales team members, the front office, and special projects.

Job Functions: Sales & Marketing Support

Onboard new customers utilizing customer service processes and procedures

Manage (receive, accurately enter, and confirm) purchase orders (POs)

Communicate with customers regarding the status of POs

Maintain order board to oversee order timelines and effectively communicate updates

Coordinate with Production for timely processing and shipment of orders

Process invoices for UPS and prepaid credit card payments

Field and resolve customer concerns and feedback

Enter leads into Customer Relationship Management (CRM) system

Engage customer accounts to maintain relationships and support sales growth

Prepare and coordinate samples shipments to customers

Facilitate and document price quotations as needed from sales team

Generate monthly sales reports and presentations

Assist with marketing materials and trade show logistics

Support travel planning for Sales team and CEO

Office Support

Greet visitors

Answer phone, screen and direct calls, & sort mail as necessary

Maintain order/tidiness in front office

Order office supplies as needed

Assist with corporate events

General

Support continuous improvements to enhance processes, increase efficiency, and reduce waste

Perform other related duties assigned by management

Job Qualifications:

Education

Bachelor’s degree preferred (technical or business degrees is ideal)

Experience

2 or more years in manufacturing environment (food or flavor manufacturing preferred)

2 or more years in customer service in a business-to-business environment (sales & marketing preferred)

Proficient in QuickBooks (Enterprise preferred) or other MRP software

Familiarity with CRM systems

Experience using MailChimp or similar marketing campaign platforms

Experience or training in Safe Quality Food (SQF) quality regulations

Skills

Excellent communication skills and a focus on advocacy for customers, conflict resolution and strong interpersonal skills

Critical thinking, organizational, and time management skills with ability to efficiently prioritize tasks, resolve issues, and meet customer requests

Detail-oriented with ability to follow verbal, written, and standard operating procedure (SOP) instructions

Basic Excel functions such as using formulas, performing calculations, creating reports, and using conditional formatting

Competency in Microsoft Office suite (SharePoint platform preferred)

Perform calculations quickly and accurately

Conduct oneself in a professional manner

Author SOPs and document processes

Conduct oneself in a professional manner

Physical Requirements

See, smell, and taste products occasionally (Note: Some products may contain allergens [milk, peanuts], alcohol, and/or sulfites.)

Lift and carry up to 30 pounds occasionally

Remain stationary at desk and use computer sporadically throughout workday

Possess general vision, hearing, speech, and ideally color perception abilities

Stand; walk; sit; reach with hands and arms; use hands to handle or feel objects, tools, or controls regularly

Climb ladder and mobile staircase, balance, kneel, and crouch occasionally