Client Experience Coordinator

Consult with Tray

Client Experience Coordinator

Colorado Springs, Colorado, United States

We are looking for a Client Experience Coordinator to oversee client communications, coordinate travel service details, and ensure every interaction throughout the travel planning and booking process reflects a smooth, professional, and high-quality experience.

This is a fully remote position ideal for someone who is organized, dependable, and comfortable managing multiple client workflows independently. Full training and structured onboarding are provided from day one. No prior travel industry experience required.

What You'll Do:

Oversee ongoing client communications related to travel bookings, itineraries, and service updates
Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients
Coordinate scheduling, travel documentation, and client requests with accuracy
Proactively identify and resolve issues to maintain a seamless travel experience
Maintain detailed client records and booking information across internal systems
Contribute to workflow improvements that support the overall travel operations team
Deliver consistent, professional support throughout every stage of the client's travel journey

What We're Looking For:

Strong communication, organization, and problem-solving skills
Client service, account management, or customer-facing experience preferred — not required
Comfortable working independently while utilizing provided systems and resources
Detail-oriented, reliable, and deadline-driven
Tech-comfortable and adaptable to new booking platforms and digital tools
Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

Technical Requirements

Laptop or desktop computer
Reliable broadband internet connection
Smartphone for communication and updates

Why This Role Stands Out:

100% remote flexibility
Structured onboarding and ongoing support
Clear processes and systems provided
Growth opportunities within a supportive, team-focused environment

Apply

Vacancy posted 3 days ago

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