Lab Support Services Manager - Outreach

Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care. It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do — in the health of our patients, our loved ones, and our community. Benefits Eligible Full-Time Benefit Eligible Work Shift Variable - 8 Hour or less Shift (United States of America) Department 7500 Clinical Laboratory Manages the clinical laboratory support services operations to ensure departmental goals are achieved. Duties include: hiring, development and evaluation of competent staff, oversight of all facilities and personnel involved with lab support services, fostering excellent communication and relations with internal and external clients, spearheading sample collection and handling problem resolution and quality improvement efforts, and participation in the development of departmental initiatives, goals, compliance metrics and policies as it relates to lab support services. This position will manage outreach personnel, lab patient service centers, external clients and to lead outreach business development efforts. This manager oversee the 30-40 employees who work in our lab patient service centers and who perform outside facility draws every morning, interact with outpatient clients (physicians, nursing homes, etc.) to foster enduring business relationships and resolve issues, and importantly, under the direction of the Lab Director, find and develop new clients to grow our outpatient services business. QUALIFICATIONS License /Certification Required: CA Phlebotomy certification Education Required: High School Diploma Preferred: Some college coursework in a science related field. Experience Required: Minimum of two years in a clinical laboratory, preferably in an acute care hospital. Minimum of one year in a clinical laboratory management role, preferably overseeing clinical laboratory support services. Preferred: Three years of experience in a clinical laboratory support services leadership role in a hospital or outreach setting. Knowledge/Skills/Abilities Effective communication, leadership, interpersonal and public relations skills. Demonstrated expertise in venipuncture and specimen handling. Expertise with lab information systems as it pertains to support services and including reference testing. JOB RESPONSIBILITIES Essential Understands the importance of customer service and effectively directs efforts to meet customer needs in a timely, efficient and cost-effective manner. Consistently operates as a productive member of a fully supportive and cooperative service department. Proactively and critically analyzes and evaluates departmental processes and products and makes continuous improvements. Constantly strives to enhance and add value to individual and departmental efforts through increased efficiency, productivity and quality. Responsible for interviewing and hiring competent staff. Schedules employee work hours, vacation, and holiday time. Responsible for staffing twenty-four hour coverage seven days a week. Overtime used only when there is an emergency and is well documented. Be able to balance staff to cover all shifts and areas and manage payroll to Kaweah Health standards. Participates in the development of pertinent policies and procedures to ensure all personnel are adequately trained and in compliance with departmental, organizational and professional requirements and goals and annually reviews and updates as needed. Successfully develops staff to ensure high-quality lab services. Provides coaching and progressive discipline as appropriate and fosters a high-morale environment through the use of effective communication and mentoring skills. Advocates for a working environment that values stewardship of resources and fiscal responsibility. Performs staff performance evaluations, which include peer and self-evaluations. Ensures all mandatory tests, certifications and competencies are up-to-date. Annually reviews and updates job descriptions and standards of performance. Identifies problems and pursues opportunities for improvement using creativity and innovation. Develops network both internally and externally. Promotes teamwork in problem-solving. Develops consensus. Provides others with a feeling of ownership and recognition in their proposals. Knows how to persist without alienating anyone to find a solution that is in the best interests of all parties. Able to communicate effectively and maintain good relationships with patients, physicians, physicians' office staff, and Kaweah Health staff members. Resolves customer complaints within 48 hrs and actively monitors and provides feedback (e.g. Midas events) to staff and management. Provides staff with information regarding updates and changes. Holds frequent staff meetings to discuss departmental successes, problems, Kaweah Health goals, events, strategies, policies and benefits. Oversees and directs the activities of the Lab Coordinators. Consistently organizes and delegates work to assure prompt turnaround times. Designs and conducts frequent audits to monitor progress towards departmental goals. Evaluates and/or implements new products and procedures. Assists with Public Relations and promotional activities. Maintains continued competence of technical skills and professional image. Addendum (essential to specific dept) IF ASSIGNED AS THE OUTREACH LAB SUPPORT SERVICES MANAGER: Ability to independently locate, assess, develop, open and oversee lab patient service centers in a regulatory compliant and cost-effective manner. Under the direction of the Lab Director, must possess the necessary business development skills to expand the lab outreach clientele base in a logical, profitable and sustainable manner, including coordination with courier services. Ability to professionally lead and continually improve the marketing and promotion of lab outreach services and to establish strong business relationships with organizations, clients and community leaders. Skillfully collaborates with the inpatient Lab Support Services Manager and Lab Coordinators to ensure overall coverage and service integrity. Additional Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area. Performs other duties as assigned. Pay Range $34.60 -$51.90 If you want to use your talents alongside people who face each day with courage and purpose, in an environment that empowers you to do your absolute best, this is where you belong. Keep growing your career! Kaweah Health is committed to a culture that delivers personal, professional, and compassionate experiences for every person, every time. Explore our currently open positions and apply to the ones that fit you best. 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