Branch Operations Supervisor

What Makes Stephen Gould Exceptional?

Founded through entrepreneurship, our success is due to the ingenuity and tenacity of our extraordinary teams, bringing people and ideas together. With Stephen Gould, everything is within reach including an exciting career opportunity. We want you to join our team and build on our incredible 85 years of excellence. Stephen Gould looks for people that want to design and develop exciting solutions for a variety of engaged and passionate clients across the globe. With headquarters in Madison, New Jersey, 40 locations throughout the U.S. and operations in 6 countries outside the U.S., we have grown tremendously while maintaining true to our 5 Principles.

Values and behaviors we look for:

• Strive for excellence, treat mistakes as opportunities for learning and growth.
• Have resilience and drive with accountability and responsibility when something doesn't go as planned.
• Embrace change and be nimble through the dynamic and evolving environments.
• Nurture the connections you make, bolster your network with reliable and innovative ideas.

Position Overview:

The Operations Supervisor is responsible for being the point of contact for a group of branch Client Management Specialist, Inventory Coordinators and Buyers processing client products and business portfolios. The Operations Supervisor is responsible for being an escalation point to the team in terms of ensuring that all customer requirements are met, while liaising with suppliers, customers, employees, and the sales force to best meet client needs.

Responsibilities include the following:

• Point of contact for the operations support team, assist with questions and escalate issues.
• Assist to develop CMS back-up plan for branch, provide back-up support as needed.
• Oversee orders from inception to payment, in alignment with Stephen Gould policy and procedures.
• Handle customer disputes as needed
• Manage customer events, internal events, and customer presentations; in partnership with Office Manager or on own, depending on the scope of the event
• Escalate any personnel concerns/issues to the Operations Manager
• Evaluate CMS, Buyer and Inventory Coordinators performance and be involved in the annual Performance Review cycle including providing performance feedback
• Assist with onboarding of new staff.
• Support implementation of any new corporate or divisional processes or initiatives
• Epicor training lead/liaison for the branch
• Assist with standard and ad hoc reporting for management.
• Support SA business; perform all standard CMS responsibilities.
• Support Sales Manager and Office Manager on all ad hoc requests
• Assist Office Manager with office expense management

Basic Qualifications:

• High school diploma or equivalent
• 4+ years of experience required in a corporate sales and service environment.

Additional Qualifications:

• High proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools such as Microsoft Teams, Webex and Zoom highly preferred.
• ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing, services, financial and other processes highly preferred
• Excellent communication skills, effectively presents information and frames content.
• Organized, self-motivated, results oriented individual.
• Interpersonal skills to perform in a collaborative team environment.
• Some accounting/bookkeeping experience is preferred.

This position description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any job-related instructions and to perform other job-related duties requested by members of the branch management team.

Stephen Gould is an equal opportunity