Facilities Support Associate

Facilities Support Associate

The Facilities Support Associate is primarily responsible for operating the company shuttle and providing safe, reliable, and professional transportation services across the corporate campus. This role ensures timely transport of employees, packages, product samples, and materials between designated locations while maintaining the highest standards of safety and customer service.

In addition to driving responsibilities, this position supports receiving, shipping, mail distribution, event set-ups, and reprographic services as needed. The Driver & Shipping Clerk plays a key role in supporting daily Corporate Services operations for approximately 1,800 employees, ensuring efficient movement of both people and high-value materials across campus.

Primary Responsibility: Shuttle & Driving Operations

• Operate the on-site company shuttle for a significant portion of the workday (approximately 4+ hours daily or as scheduled).
• Provide safe, timely, and courteous transportation for employees between designated campus locations.
• Conduct daily vehicle inspections and basic safety checks (fuel levels, tires, lights, cleanliness, etc.).
• Maintain shuttle cleanliness and report maintenance or safety concerns promptly.
• Adhere to all traffic laws, company driving policies, and safety procedures.
• Maintain a professional and service-oriented demeanor while interacting with employees and guests.

Shipping & Receiving Support

• Receive, inspect, and log incoming shipments including product samples, toy prototypes, office supplies, marketing materials, and corporate mail.
• Verify shipment accuracy against packing slips and purchase orders; identify and report discrepancies or damages.
• Coordinate timely internal delivery of packages.
• Handle confidential or high-value shipments with discretion and care.
• Prepare outgoing shipments using the UPS shipping portal.
• Generate shipping labels, track shipments, and provide tracking information to internal stakeholders.

Event & Facilities Support

• Assist with conference room and onsite event set-ups including tables, chairs, signage, and materials distribution.
• Support breakdown and reset of event spaces as requested.
• Coordinate delivery of event materials and supplies across campus using company vehicles as needed.

Reprographic Support

• Provide reprographic support including high-volume copying, binding, and preparation of presentation materials.
• Ensure timely completion of print and copy requests.
• Maintain organization and inventory of reprographic supplies and report equipment issues.

Qualifications

What We're Looking For:

• Ability to safely operate a company shuttle vehicle for extended periods of time.
• Ability to prioritize scheduled transportation routes and time-sensitive deliveries.
• Ability to maintain professionalism while transporting employees and handling confidential materials.
• Ability to work collaboratively within a team-based environment.
• Ability to adapt to changing schedules, traffic conditions, and daily operational priorities.
• Strong safety mindset and defensive driving skills.
• Excellent customer service and interpersonal communication skills.
• Strong attention to detail and accuracy.
• Good organizational and time management skills.
• Ability to manage multiple responsibilities in a fast-paced corporate setting.
• Basic computer proficiency (Microsoft Office and web-based systems).
• Experience in shipping, receiving, mailroom operations, facilities, or corporate services support preferred.
• Experience in a corporate office environment is strongly preferred.
• Experience in using shipping systems such as UPS online portal preferred.
• Knowledge of safe driving practices and vehicle safety procedures.
• Basic understanding of shipping and receiving processes.
• Familiarity with package tracking systems and shipping documentation.
• Knowledge of workplace safety practices in loading dock environments.
• Understanding of confidentiality and secure handling of corporate materials

Required Qualifications

• High school diploma or GED.
• 13 years of professional driving experience required (corporate shuttle, delivery, or commercial vehicle preferred).
• Valid Class B driver's license with Passenger (P) endorsement required.
• Clean driving record required.
• Ability to meet company requirements for operating a company shuttle vehicle.
• Ability to sit and operate a vehicle for extended periods.
• Ability to lift and carry packages up to 40 pounds on a regular basis.
• Frequent standing, walking, bending, and reaching throughout the workday.
• Work performed in a corporate office environment, loading dock areas, shuttle vehicle, and occasionally outdoors.

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate's work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Additional Information

Don't meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work: We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are: Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.