Enterprise Architecture Governance - ServiceNow Solution Engineer, AVP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

What you'll do:

As a ServiceNow Engineer within the Enterprise Architecture Governance team in Jersey City, you will be instrumental in developing robust solutions that underpin critical governance activities across the organisation. Your day-to-day responsibilities will involve designing tailored ServiceNow applications for managing complex portfolios of business applications—from onboarding new systems to tracking their entire lifecycle. You will configure sophisticated data models that ensure information accuracy while automating key workflows for greater efficiency. By building integrations with other platforms via REST APIs or IntegrationHub connectors, you will help create a seamless flow of information between departments. Your expertise in scripting will allow you to automate routine tasks while your dashboard-building skills will empower stakeholders with real-time analytics. In addition to technical delivery work, you’ll engage regularly with colleagues from architecture, risk management, operations, and product teams—ensuring all governance processes are aligned with regulatory standards. You’ll also have the opportunity to harness AI-powered tools like Microsoft Copilot for intelligent analysis of large datasets—enabling smarter decisions at every stage of the application lifecycle. Through your commitment to documentation excellence and stakeholder engagement you’ll help foster an environment of transparency and continuous improvement.

• Design, build, and maintain ServiceNow Application Portfolio Management (APM) solutions including application onboarding, lifecycle management, and compliance tracking to support enterprise-wide governance objectives.
• Configure and extend data models such as APM, Configuration Management Database (CMDB), Common Service Data Model (CSDM), as well as workflows, forms, and governance pipelines to ensure accurate data capture and process alignment.
• Develop scripts using Business Rules, Client Scripts, Script Includes, and automate tasks through Flow Designer to optimise platform functionality and user experience.
• Build integrations with external systems using REST APIs and IntegrationHub to enable seamless data exchange and process automation across platforms.
• Create dashboards and performance analytics that provide visibility into application portfolios, track lifecycles, monitor compliance status, and generate actionable risk insights for stakeholders.
• Support governance processes by enabling onboarding workflows, Architecture Review Board (ARB) reviews, stage-gated approvals, and maintaining up-to-date application inventory data.
• Contribute to initiatives such as application rationalisation projects, lifecycle tracking efforts, standards compliance activities, and audit preparation in partnership with cross-functional teams.
• Identify automation opportunities using ServiceNow tools as well as Power Platform technologies to drive process efficiencies throughout the governance ecosystem.
• Leverage Microsoft Copilot and ServiceNow AI capabilities to generate insights from structured data sets, summarise findings for decision-makers, and recommend workflow improvements.
• Collaborate with stakeholders to gather requirements, translate business needs into technical specifications or user stories, maintain documentation artefacts, support governance meetings, and champion ongoing process enhancements.

What you bring:

To excel as a ServiceNow Engineer in this role you will bring substantial experience architecting end-to-end solutions within complex enterprise settings—particularly where technology governance is paramount. Your background should include deep technical knowledge of configuring advanced modules within ServiceNow’s Application Portfolio Management suite alongside practical skills in scripting automations that reduce manual effort. You’ll be adept at translating business requirements into scalable technical designs while maintaining rigorous documentation standards suitable for regulated environments. Your interpersonal abilities will shine through regular collaboration with multidisciplinary teams—ensuring everyone remains aligned on project goals while fostering an inclusive atmosphere built on trust and mutual respect. Experience working with AI-driven tools like Microsoft Copilot will set you apart when it comes to generating actionable insights from large datasets. Additionally your familiarity with industry-standard frameworks such as TOGAF or ITIL will further reinforce your capacity to support best-in-class governance practices.

• A minimum of 4–6 years’ hands-on experience delivering end-to-end ServiceNow solutions within enterprise environments focused on Application Portfolio Management or technology governance.
• Proven ability to design complex ServiceNow configurations including APM modules, CMDB structures, CSDM extensions as well as custom workflows tailored for regulated industries.
• Advanced scripting skills in JavaScript; familiarity with SQL or similar scripting languages is considered beneficial for broader automation initiatives.
• Demonstrated proficiency in creating dashboards using ServiceNow Performance Analytics or equivalent reporting tools for monitoring application health metrics or compliance status.
• Solid understanding of platform governance principles including Software Development Lifecycle (SDLC) best practices relevant to highly regulated sectors such as financial services.
• Experience collaborating effectively across cross-functional teams—architecture groups, development squads, risk managers or operations staff—to deliver shared outcomes.
• Track record of identifying automation opportunities using Flow Designer or Power Platform tools; experience leveraging AI features such as Microsoft Copilot is highly desirable.
• Strong documentation skills encompassing technical specifications writing as well as maintenance of reporting artefacts or data definitions required for audit purposes.
• Preferred: Possession of current ServiceNow certifications (Certified System Administrator or Certified Application Developer) demonstrating formal expertise in platform engineering.
• Preferred: Familiarity with frameworks such as TOGAF (The Open Group Architecture Framework), ITIL (Information Technology Infrastructure Library), or CSDM (Common Service Data Model).

What sets this company apart:

This organisation stands out due to its unwavering commitment to technological excellence combined with a strong emphasis on regulatory compliance—a balance achieved through investment in both people and platforms. Employees benefit from flexible working arrangements designed to promote work-life harmony while still delivering outstanding results for clients worldwide. The company fosters a culture rooted in collaboration where knowledge sharing is encouraged at every level; team members are empowered through access to ongoing training opportunities that support both personal growth and professional advancement. Diversity is celebrated here—with particular attention paid towards nurturing under-represented talent pools—and leadership is known for being approachable as well as supportive. Whether you’re looking for an environment where your ideas are valued or seeking meaningful challenges that stretch your capabilities this is an ideal place to grow your career while making a tangible difference across global operations.

What's next:

If you are ready to make an impact by shaping enterprise architecture governance through innovative ServiceNow engineering—this is your moment!

Apply today by clicking on the link provided; take the next step towards joining a collaborative team dedicated to excellence in technology governance.

Education:

•Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

“Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position.”

The typical base pay range for this role is as follows:

• New York / New Jersey: $125k – $160k
• Non/ New York/Jersey City - $111k- $138k

depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

Our hybrid work schedule is four days on-site and work remotely one day per week.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.