Warranty Claims Coordinator

Careerscape is supporting a client opening for a Remote Entry-Level Warranty Claims Coordinator. This role is responsible for reviewing warranty claims, verifying supporting documentation, maintaining claim records, coordinating with customers and service teams, and helping ensure claims are processed accurately and efficiently.

The Warranty Claims Coordinator will work with customers, service departments, vendors, manufacturers, and internal teams to review claim submissions, identify missing information, track claim status, and support timely resolutions in accordance with company policies and warranty guidelines.

This is an excellent opportunity for an organized and detail-oriented individual looking to develop a career in claims administration, customer support, warranty operations, and business coordination.

The ideal candidate has strong communication skills, attention to detail, problem-solving abilities, and the ability to manage documentation and multiple claims in a professional environment.

Responsibilities

• Review incoming warranty claims for accuracy, completeness, and eligibility
• Verify claim forms, purchase receipts, service records, and supporting documentation
• Enter and update claim information in warranty management systems and databases
• Track claim progress and follow up on pending or incomplete submissions
• Communicate with customers, service providers, vendors, and internal departments
• Request missing information or documentation required to process claims
• Coordinate claim reviews and resolutions according to warranty policies
• Identify discrepancies, duplicate submissions, and potential processing errors
• Maintain organized and accurate warranty claim records
• Provide claim status updates and respond to routine inquiries
• Assist with claim approvals, rejections, adjustments, and escalations
• Ensure claims are handled according to company procedures and applicable requirements
• Prepare claim reports and maintain processing records
• Protect confidential customer and business information
• Identify opportunities to improve claim processing efficiency
• Perform additional administrative and coordination duties as assigned

Requirements

• High school diploma or equivalent required; additional education is an advantage
• Previous experience in claims processing, customer service, warranty administration, or data entry is preferred
• Strong attention to detail and document verification skills
• Excellent written and verbal communication abilities
• Good organizational and time-management skills
• Proficiency in Microsoft Office, particularly Excel and Word
• Ability to learn claims management systems and company databases
• Strong problem-solving and follow-up skills
• Ability to manage multiple claims and meet processing deadlines
• Professional approach to customer inquiries and claim disputes
• Understanding of confidentiality and accurate recordkeeping
• Ability to work independently and collaborate with cross-functional teams
• Willingness to learn warranty policies, procedures, and eligibility requirements

Benefits

• Remote work flexibility
• Competitive annual compensation
• Paid time off, holidays, and sick leave
• Medical, dental, and vision insurance, depending on the employer
• Retirement savings plan, where available
• Training and professional development opportunities
• Supportive and collaborative work environment
• Opportunities to develop claims administration and warranty operations skills
• Potential performance bonuses and additional benefits

Job Type: Full-Time | Work Type: Remote | Industry: Manufacturing | Experience: Entry