Pool Server

About Us

For more than 40 years, our hotel has been a landmark in the Houston hospitality scene. Today, The Houston Grand - River Oaks is entering an exciting new chapter. Under the vision of new local ownership with deep Houston roots, the property is preparing for a full renovation, and a complete luxury rebrand that will restore the hotel as one of the premier destinations in the city. We are committed to elevating every aspect of the guest and associate experience. Our team is a tight knit, family like community with many long tenured associates who take pride in their craft and the exceptional service they deliver. We value passion, professionalism, and the desire to grow-because when our associates and their families thrive, our hotel thrives. Associates enjoy a complimentary meal each shift, free parking, and meaningful opportunities for career development within both the hotel and the broader HEI portfolio. Join us as we write the next chapter of a Houston legacy-your future could be part of something extraordinary.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Serve guests in a hospitable manner to ensure positive guest experience in the Pool area.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
  
  
• Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.
  
  
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
  
  
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
  
  
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
  
  
• Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards.
  
  
• Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts.
  
  
• Comply with attendance rules and be available to work on a regular basis.
  
• Perform any other job-related duties as assigned .
  

Qualifications and Skills

• Basic knowledge of food and beverage preparations and service standards.
  
• Knowledge of all menu items and accompaniments.
  
• Ability to remember, recite and promote the variety of menu items.
  
• Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.
  
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
  

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.