Airline Customer Service Agent

About the Jacksonville Jaguars

The Jacksonville Jaguars are a professional football team and a member of the National Football League's AFC South Division. The Jaguars are one of the NFL's youngest franchises, playing their first regular season home game on Sept. 3, 1995, in Jacksonville, Fla., and have since won five division titles. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club, All Elite Wrestling, Bold Events and Iguana Investments. Since 2012, Mr. Khan has had a positive impact on the Northeast Florida community through his investment in the team, capital improvements to EverBank Stadium and the creation of Daily's Place, which hosts upwards of 40 concerts a year. Through the Jaguars Foundation, the Khan Family has donated more than $39 million to many worthy causes, including in three key areas of focus: neighborhood revitalization, youth development and NFL-league-wide initiatives. The Jaguars and Iguana Investments opened the Miller Electric Center, a state-of-the-art sports performance center and home to Jaguars football operations in 2023. Over the next several years, the Jaguars and Iguana Investments will complete Phase 1 of the Jacksonville Shipyards, a revitalization of the St. Johns Riverfront which will include a Four Seasons Hotel and Private Residences, an office building inclusive of the Jaguars front office headquarters, and a modernized marina and support building, as well as begin additional projects to transform the area around the stadium into a year-round, mixed-use sports and entertainment district. In 2024, the Jaguars and the City of Jacksonville announced plans to move forward with a reimagined Stadium of the Future, securing Jaguars football in Jacksonville for generations to come, and a continuation of annual traditions of the Florida-Georgia Football Classic and TaxSlayer Gator Bowl while also opening opportunities for future Super Bowls, Final Four tournaments, college football playoffs, marquee concerts and more. The Stadium of the Future features a protective canopy, wider concourses, new communal spaces, scenic lookout decks, immersive in-bowl technology, new seating types and a public Floridian nature park. Additional details can be found at . We are committed to creating an environment that fosters the growth and success of a highly engaged workforce in the professional sports and entertainment. Our company culture seeks individuals who embody our core company principles: Passion, Respect, Innovation, Dedication, and Empowerment (PRIDE). Our company fosters a culture of continuous learning and a commitment to excellence, while also recognizing the significance of infusing excitement, originality, and fun into the workplace. By integrating these values and concepts, we establish a robust and dynamic work environment that upholds our vision of being a championship NFL team, an innovative entertainment company, and an exceptional community leader.

Mobile Ticket Specialist

The Mobile Ticket Specialist position is part of the exciting, fast-paced game day operations within the Ticket Operations department, where you will become proficient in gameday mobile ticketing technology and ticket operations game day procedures. As Mobile Ticket Specialist, you will support Gate Ambassadors by assisting fans with a wide range of mobile ticketing needs, including ticket access, mobile wallet support, account verification, ticket transfers, and navigating digital ticketing solutions. Specialists play a key role in ensuring guests enter the stadium efficiently while delivering outstanding customer service. Qualified individuals are highly motivated and passionate about delivering outstanding customer service to every fan. The Mobile Ticket Specialist position is an on-site, part-time, game day position in Jacksonville, Florida, and will report to the Manager of Ticket Operations.

Job Responsibilities

• Deliver excellent customer service to each guest entering and leaving EverBank Stadium through utilization of the WAVE service philosophy.
• Serve as the primary escalation point for Gate Ambassadors when advanced mobile ticketing assistance is needed.
• Troubleshoot mobile ticketing issues, including ticket access, account verification, ticket transfers, and mobile wallet (Apple Wallet/Google Wallet) support.
• Provide timely and accurate solutions to both common and complex mobile ticketing questions in a fast-paced environment.
• Communicate clearly and professionally with fans, Gate Ambassadors, and Ticket Operations staff to resolve ticketing issues efficiently.
• Work collaboratively with Ticket Operations, Guest Experience, Security, Ushers, and other stadium departments to ensure a seamless guest experience.
• Understand and follow all EverBank Stadium policies, ticketing procedures, and security protocols.
• Demonstrate sound judgment, strong problem-solving skills, and the ability to remain calm under pressure.
• Maintain a professional appearance, positive attitude, and commitment to creating an outstanding fan experience.
• Perform additional game day duties and responsibilities as assigned.

Job Requirements

Required

• Must be 18 years or older
• Must have high attention to detail
• Must have strong problem-solving skills
• Ability to quickly learn new technology, follow detailed procedures, and adapt to changing situations
• Positive attitude with a commitment to delivering an exceptional fan experience
• Available to attend mandatory training prior to the first assigned game
• Available to work all Jacksonville Jaguars home games, including preseason, postseason
• Available to work nights, weekends and holidays if necessary
• Ability to report to work within the designated arrival windows for game days (times to be determined)
• Have reliable transportation to report on-site in Jacksonville, Florida
• Ability to work outdoors in seasonal weather conditions
• Ability to work efficiently in a fast-paced, high-volume environment
• Must be able to stand and walk for extended periods of time
• Must be able to report to work on September 3, 2026 for new employee orientation that evening.

Preferred

• Experience purchasing, transferring, or managing tickets through Ticketmaster or similar digital ticketing platforms.
• Previous experience in customer service, guest experience, event operations, ticketing, or hospitality
• Experience with and knowledgeable of the features, functions and effective usage of iPhones, iPads, Androids and related mobile or digital devices
• Experience with Microsoft Office applications (Outlook, Excel, Word) and web browsers (Google Chrome, Safari, Microsoft Edge, etc.)
• Strong communication, problem-solving, and customer service skills