Production Operations Manager

About WonderEverything’s on the menu at Wonder. Except compromise.Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.Join us as we work to make great food more accessible.About the roleThe Production Operations Manager is responsible for supporting daily culinary production operations within a high-volume food manufacturing and distribution environment. This role ensures that production workflows, ingredient staging, preparation, packaging, and handoff to warehouse and logistics teams are executed safely, efficiently, and accurately.This role acts as a key extension of Production and Operations Leadership by coordinating labor deployment, maintaining food safety and quality standards, and ensuring seamless flow between culinary production, warehouse staging, and outbound distribution. This role plays a critical part in driving operational efficiency, maintaining product integrity, and supporting team engagement across the production floor. Up to and including completing all other duties as assigned.This role operates within a culinary production facility and warehouse environment where associates are exposed to food preparation equipment, refrigerated storage areas, and fast-paced production workflows. Strict adherence to safety, sanitation, and food handling standards is required.ResponsibilitiesProduction Leadership & Daily ExecutionSupport daily culinary production operations including ingredient staging, batch preparation, packaging, labeling, and finished goods transfer to warehouseMonitor production schedules to ensure recipes, batch quantities, and production timelines are metCoordinate production workflow across prep, cook, assembly, packaging, and staging teamsConduct floor walks to monitor food quality, production output, and operational efficiencyIdentify workflow gaps and remove operational obstacles that may impact production throughputLead shift huddles to communicate production targets, food safety expectations, and daily prioritiesProduction Planning & Operational CoordinationPartner with Production Leadership and Supply Chain teams to align production schedules with forecasted demand and outbound shipment requirementsCoordinate ingredient availability, prep timelines, and packaging capacity to meet daily production targetsSupport production-to-warehouse handoffs ensuring finished goods are properly labeled, scanned, and staged for distributionCommunicate production delays, product shortages, or quality concerns in real time to operational partnersAssist with production forecasting, staffing alignment, and capacity planningFood Safety, Compliance & Quality ControlEnsure strict adherence to food safety standards including FDA, HACCP, sanitation, and food handling protocolsConduct routine food safety checks including temperature monitoring, allergen management, and sanitation verificationEnsure associates follow proper PPE, hygiene, and safe food handling practicesDocument incidents, quality deviations, or food safety concerns and escalate appropriatelySupport internal audits, regulatory inspections, and corrective action plansProduction Efficiency & Inventory CoordinationMonitor ingredient usage, production yields, and waste to identify opportunities for process improvementPartner with inventory and warehouse teams to maintain proper ingredient rotation (FIFO)Assist with cycle counts and ingredient reconciliation to maintain accurate inventory levelsIdentify production inefficiencies and support continuous improvement initiativesMonitor scrap, product damage, or production errors and implement corrective actionsCommunication & Cross-Functional PartnershipMaintain strong communication with Production, Warehouse, Quality, and Logistics teamsTrack and report key operational metrics including production output, labor productivity, waste, and quality complianceParticipate in daily operational reviews, production planning meetings, and staffing discussionsSupport operational initiatives, audits, and company-wide process improvementsLeadership Expectations & Associate DevelopmentProvide daily leadership and direction to production associates across multiple workstreamsMaintain a strong floor presence, modeling ownership, urgency, and attention to detailCoach and develop associates on food safety, quality, and production efficiency standardsSupport onboarding, training, and cross-development opportunities for team membersReinforce accountability for performance, attendance, and adherence to company policies and proceduresPartner with HR on coaching, associate development, and performance managementFoster a positive, inclusive team environment that promotes collaboration, engagement, and recognitionCommunicate priorities, updates, and operational changes clearly while escalating risks as neededDrive operational results through strong ownership, data-driven decisions, and continuous improvementQualifications2+ years of progressive leadership experience in food production, manufacturing, or high-volume culinary operationsConfident leading teams of 15+ employees and executing complex shifts in fast-paced environmentsStrong understanding of production workflows, food safety requirements, and quality standardsExperience leading teams in fast-paced operational environmentsProficiency in operating production equipmentStrong communication and cross-functional collaboration skillsProficiency with production scheduling tools, inventory systems, or WMS platformsExperience in food manufacturing, commissary kitchens, or culinary production environments preferredHACCP or food safety certification preferredExperience with Lean, 5S, or continuous improvement methodologies preferredBilingual preferredRequirements18 years old and legally authorized to work in the USAble to lift, pull, and push 50 pounds of weight by oneselfAble to stand for extended periodsAble to bend, reach, and operate production equipmentAbility to read and comprehend safety policies and operational manuals in English; ability to communicate effectively with team members and follow verbal instructions to ensure a safe and productive work environmentAbility to work flexible schedules, including mornings, nights, weekends, and holidaysAbility to work in varying temperature zones including cold environments for extended periods*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)Role DetailsSalary Range: $74500 per year - $86000 per yearLocation: Swedesboro, NJBenefitsMedical, Dental, and Vision Insurance100% employer-paid Life Insurance401(k) Retirement PlanEmployer match for Health Savings Account (HSA)Learning and Development opportunities to advance your careerEmployee StockEmployee DiscountNote: Some of our benefits vary by state and depend on the number of hours you work.Wonder uses an AEDT in its hiring process. Click here for more information.At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. #J-18808-Ljbffr Wonder-c9247c0