Assistant Front Office Manager

Job TitleAustin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Assist the Front Office Manager in all aspects of the department and ensure service standards are followedProvides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areasConsistently offer professional, friendly and engaging serviceEnsure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelinesCommunicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operationTrain supervisors and fulfill training role in the absence of the trainerAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assignedWhat is in it for you:Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability CommitteeQualificationsPassion for guest serviceExcellent written and verbal communication, interpersonal and leadership skillsHighly organized, results-oriented with the ability to be flexible and work well under pressureDegree or Diploma in Hospitality Management is an assetFluency in EnglishMinimum of 1 year previous proven supervisory experienceMust have the ability to handle a multitude of tasks and Guest requestsKnowledge of Micros-Fidelio Property Management System an assetShould possess or seek certification in basic first aidStrong guest service orientation and training skills background requiredAbility to work independently and prioritize responsibilitiesExperience with a Hotel loyalty program an assetComputer proficiency in a Windows environment (Word, Excel, PowerPoint)Additional InformationA team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are OneWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V