Office Administrator - Plumbing Service Company (Full Time)

Job Description

Job Description

Schedule: Monday–Friday, Full Time

About the Role
We’re looking for a dependable, detail-oriented Office Administrator to support daily operations for a busy plumbing service company. This role is the communication hub of the business—coordinating between customers, technicians, and management to ensure jobs run smoothly from start to finish.

Key Responsibilities

• Answer and route incoming calls with professionalism and excellent customer service
• Schedule service appointments, dispatch technicians, and manage daily job calendars
• Manage and update the CRM (customer records, job notes, estimates, invoices, follow ups)
• Communicate with field technicians throughout the day to relay job details, updates, and changes
• Process payments, create invoices, and assist with basic billing tasks
• Monitor email, text, and voicemail channels to ensure timely responses
• Coordinate parts orders, returns, and vendor communication as needed
• Prepare and maintain office documents, including work orders, permits, and customer correspondence
• Assist with customer inquiries, service questions, and general support
• Maintain an organized office environment, including filing, supplies, and workflow systems
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Qualifications

• Previous experience in an office, dispatch, customer service, or service industry environment
• Strong communication skills—clear, friendly, and professional
• Ability to multitask and stay organized in a fast-paced setting
• Comfortable using CRM systems, scheduling software, and basic office technology
• Problem solving mindset with the ability to think ahead and adapt
• Reliable, punctual, and able to work independently
• Experience in plumbing, HVAC, electrical, or other trades is a plus but not required

What We Offer

• Competitive pay
• Paid time off and holidays
• Supportive team environment
• Opportunities for growth within the company
• Training on systems, software, and industry processes

\nCompany Description

Our company is expanding, which offers job security and lots of opportunity for growth!

Company Description

Our company is expanding, which offers job security and lots of opportunity for growth!