Pet Parent Experience Associate

Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families. What Makes You A Great Fit Veterinary/Operations Experience: Veterinary, animal care, or clinic operations experience preferred, including hands‑on work in a veterinary or animal care setting and front‑desk/reception responsibilities Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client‑centered experiences Schedule & Availability: Flexible weekly availability, including weekends, for 10‑and 12‑hour shifts in an onsite role at a dedicated home clinic, with occasional coverage across multiple clinic locations What You’ll Do Client Support & Coordination: Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check‑out Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high‑quality patient care Problem‑Solving: Maintain composure in fast‑paced or high‑pressure situations, addressing in‑clinic needs with professionalism and sound judgment Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit The Perks of the Pack $20–$22/hour, plus 1.5x pay on Sploot‑recognized holidays, with opportunities for growth based on performance Employee Pet Benefits — free, at‑cost, or deep discounts for up to 5 of your own pets Health, Dental, and Vision with a generous employer contribution; HSA available 401(k) with company match Generous PTO, and up to 12 weeks paid parental leave Free Sploot‑branded FIGS scrubs, snacks, and regular team events At Sploot, we’re building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career can be. According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year‑round and are committed to maintaining a diverse and inclusive workforce. #LI-Onsite Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Sploot Veterinary Care’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. 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Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury #J-18808-Ljbffr Sploot Veterinary Care