Human Resources Administrator

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a skilled and experienced Human Resource Administrator to help drive and support our people initiatives. In this role, you will collaborate closely with leadership to deliver internal HR support and contribute to the continuous improvement of HR processes.

The ideal candidate is a dynamic public speaker, personable, creative, dependable, and demonstrates a strong work ethic. Prior experience in call center operations or client services is highly desirable.

This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

WHAT DOES SOMEONE IN THIS ROLE DO?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

Key Responsibilities:

• Provide general HR support in collaboration with operations teams
• Partner with the Talent Acquisition Team to ensure smooth and accurate onboarding of new hires
• Deliver high-level administrative and professional support
• Draft and edit correspondence, reports, and other documents; gather and research information as needed
• Align HR strategies with business goals and recommend improvements
• Foster employee engagement through proactive and hands-on approaches, including remote interactions
• Stay responsive to evolving business needs and external economic factors
• Champion innovative HR solutions and process enhancements
• Support employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate excellent organizational and interpersonal skills

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• Minimum 1 year of experience in HR administration
• Some undergraduate education required
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Effective conflict resolution and time management skills
• Strong presentation skills, both written and verbal
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Capable of prioritizing tasks and meeting deadlines efficiently

PREFERRED QUALIFICATIONS:

• Experience in military, government (local, state, or federal) settings
• Background in contact center environments
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification