Operations Specialist

Operations Specialist IThe Operations Specialist I assists the Operations area with a variety of operational functions supporting MA Bank customers and branch personnel. Responsibilities include processing account maintenance and transaction requests, handling legal orders and documentation, assisting with card-related disputes, balancing functions, and providing operational support to branches.Essential Functions And Performance AreasOther duties may be assigned.Processes wire transfers and other operational transactions.Processes account file maintenance changes, address change verifications, check forgery claims, stop payments, and subpoenas.Processes tax levies, garnishments, and child support enforcement orders, including required account research, documentation, and processing.Assists with card disputes, including processing and maintaining appropriate documentation.Performs credit card balancing and researches and resolves balancing discrepancies as needed.Prepares customer account communications, notices, and remittances, including CD notices, Christmas Club account notices, and other operational correspondence.Assists branches with balancing inquiries, account transfer requests, forms, wire processing, and other operational needs.Assists with special projects and other functions within Operations.Maintains working knowledge of deposit and loan products, stop payment procedures, ATM/debit card procedures, account maintenance procedures, and other applicable operational processes.Develops and maintains an in-depth knowledge of current MA Bank products and services, as well as corresponding bank policies, procedures, and processes.Stays current on regulations and requirements affecting MA Bank products, services, and assigned operational responsibilities.Additional Job DutiesRepresents MA Bank in community, civic, and community reinvestment activities to enhance the Bank's image and support community relationships.Maintains knowledge of products and services available throughout the Bank and assists in identifying appropriate products and services based on customer needs.Complies with Bank operational, security, and information security policies and procedures.Maintains a professional appearance and organized work area in accordance with Bank standards.Maintains customer confidentiality and protects customer and Bank information by safeguarding personal, financial, and account information and remaining vigilant regarding potential information security threats.Maintains knowledge of and complies with applicable regulatory requirements and MA Bank policies and procedures through required training and ongoing review of policies and procedures.Contributes to the overall success of the Bank by assisting other employees and departments as needed.Performs other duties and responsibilities as assigned.Knowledge, Skills, And AbilitiesStrong attention to detail and ability to complete work accurately.Strong organizational skills and ability to manage multiple responsibilities and priorities.Analytical and problem-solving skills, including the ability to research and resolve operational discrepancies.Ability to understand and follow detailed procedures, regulatory requirements, and legal documentation.Working knowledge of banking products, services, and operational processes.Excellent computer skills, including Excel, Word, Adobe, and applicable banking software.Good mathematical and balancing skills.Ability to maintain confidentiality when handling sensitive customer, account, and legal information.Ability to establish and maintain effective working relationships with employees across departments.Ability to communicate professionally with coworkers, customers, vendors, and other parties.Ability to work independently while contributing effectively as part of a team.Ability to work in a constant state of alertness and in a safe manner.Ability to perform other related work as assigned.Education, Training And Experience RequirementsHigh school diploma or equivalent required.Customer service experience preferred, including telephone-based customer service.Experience in the financial services industry preferred.Retail banking or banking operations experience preferred.Physical Context And Work EnvironmentThe work environment is usually a well-lighted, environmentally controlled indoor environment with a controlled level of noise.Physical requirements include the ability to read documents and reports and use a computer; communicate with coworkers and the general public in person or by telephone/headset; sit for extended periods; move throughout the work area; occasionally stoop or kneel; lift up to 20 pounds with or without reasonable assistance; occasionally drive locally for work-related assignments; and type, handle documents, and operate office and electronic equipment.Ma Bank BenefitsESOP – Share in MA Bank's long-term success and growth through our Employee Stock Ownership Plan.Health Coverage – Medical, dental, vision, life, and disability insurance to support your well-being.Family Focused – Up to 12 weeks of parental leave, paid time off that grows with tenure, and federal holidays to help you balance work and life.Career Development – Tuition reimbursement, ongoing training, and opportunities to grow your career.Volunteer Time – Paid volunteer time to support the causes and organizations that matter to you.Culture & Perks – Logo wear reimbursement, collaborative teams, and a workplace grounded in integrity, service, and community.