Business Analyst/Marketing and Communications - Technology

Marketing & Communication Business Analyst

Are you an analytical thinker that loves a new challenge? Do you thrive in a fast-paced environment where you can investigate process improvements? Do you enjoy finding new solutions and executing them? If the answer is, "Yes!" then we have an exciting, long-term opportunity for you.

We are looking for a high performing Marketing & Communication Business Analyst to partner with business disciplines and provide hands on management of several applications. The position provides a broad range of systems oversight from operational performance & support, new technology integrations and systems integrations.

What We Can Offer You

Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.

• Industry-leading performance-based bonus program
• ESOP
• Traditional and Roth 401k
• Tuition reimbursement for associates
• Scholarship for associates' children up to $28,000 per child
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• 1-week paid volunteer leave each year
• 100% charitable match
• Medical, dental, and vision insurance coverage
• 100% paid 10-week maternity leave

We are committed to building and sustaining a culture that supports diversity and inclusion. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment.

We hire the best and the brightest from across the country constructing a team of experts in architecture, design, engineering, project management, and business services.

A Day In The Life

• Serve as a single point of contact and facilitate solution of business needs including hands-on intranet changes and working with third party development companies.
• Provide hands on guidance to technical staff analyzing company's business processes, applications, architecture and infrastructure to identify pain points, make recommendations and execution of said recommendations.
• Perform data analysis, process mapping to reveal process improvement opportunities and root causes. Review and summarization of data for decision making.
• Communicate, collaborate and work with and between IT teams and other departments.
• Gather, refine, and analyze data to provide information that supports process improvements.
• Define and convert business requirements, processes, and designs into a comprehensive, robust, efficient, scalable and stable solution.
• Support the team of Technology Analysts to provide solutions to end users and rolling out new technology and processes.
• Dispose of user system issues and escalate as needed.
• Creation or oversee creation training videos, documentation, job aids or other training materials.
• Work with third party vendors and internal project teams to create best practices for standard use of systems.
• Oversee all phases of project execution including initiation, planning/development, production/execution, monitors/controls, closing/post release activities ensuring project success.

Necessary Qualifications

• Experience with writing, social media and/or intranet platforms, MS Office, communications, and editing
• Bachelor's Degree in Business, Information Technology, Engineering, or related discipline or 5+ years of relevant business analysis/technology experience.
• 5+ years strong data analysis skills including skills to rapidly learn new data assets.
• Business process skills including process mapping, process management, project management, strategic thinking and change leadership.
• High degree of efficiency and proficiency in understand business process, reshaping processes while integrating new technology solutions.
• Experience with end user systems support. Including diagnosing, researching, resolving end user issues.
• Ability to quickly learn systems purpose, process, and potential to provide a high level of systems support, long-term viability and continual improvements.
• Deep interest in technology and innovation and how it impacts the business.
• Excellent problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions.
• Experience leading system solution direction with an emphasis on the business architecture, process reengineering and long-term maintainability.
• Excellent communication management; critical thinking abilities; oral, written, and graphic communication skills.
• Must be a self-starter with the ability to work independently and in a collaborative team environment.
• Excellent people skills with ability to handle difficult personnel situations.
• Ability to travel as needed (~10%).