IT Support Specialist II

* Install, upgrade, and support all company desktops/laptops, printers, and other end-user tech in a primarily Apple environment.* Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email.* Provide in-person IT support at our client's Denver City location.* Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices.* Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations.* Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings.* Onboard and train new employees on IT applications and security practices.* Set up, track, and manage all assigned issues in Jira Service Desk.* Administer cloud services such as G Suite, Slack, Okta, Duo Security, Jira, Office365, and others.* Manage and troubleshoot the VOIP telephone system.* Maintain a well-organized inventory and storage system for all IT hardware and software assets.* Ensure all client machines meet security protocol standards.* Respond to and resolve user-reported issues in a timely and efficient manner.* Troubleshoot and resolve basic networking and connectivity issues.* Escalate complex technical problems to higher-level support teams as necessary.* Contribute to the creation and maintenance of IT documentation and knowledge base articles.* Associate's degree (A.A) or equivalent from two-year college or technical school and 3 to 5 years’ related experience and/or training; or equivalent combination of education and experience* G-suite Administration experience* Simple MDM Experience* Experience supporting Slack* Experience supporting and using Okta in an enterprise environment* Familiarity with Zoom + Zoom/conference room experience* Atlassian (JIRA/Confluence) experience* Experience with documentation of repeatable processes* Familiarity with desktop and server operating systems* Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills* Ability to conduct research into a wide range of computing issues as required* Ability to present ideas in a user-friendly manner* Analytical and problem solving abilities* Exceptional customer service orientation* Salesforce administration experience* Knowledge of various operating systems and databases* Knowledge of various programming languages* Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law #J-18808-Ljbffr Astreya