IT Support Specialist

About Us Intermountain Electric (IME) brings decades of experience as a trusted leader in electrical contracting. Founded in 1946, we began as a small company in Denver, CO, and have since grown to be part of the largest specialty contractor in North America. Today, we work with owners and contractors nationwide, delivering complex construction solutions across various industries, including aviation, mission critical, entertainment, and healthcare. At IME, our people are our most valuable asset. We are committed to fostering a culture that prioritizes safety, quality, and professional growth. Joining IME is more than just finding a job—it’s about building a career with opportunities to advance and make an organizational impact. Power your future with IME and be a part of a team that drives success in every project. About this Role Intermountain Electric Inc. (IME) is seeking an IT Support Specialist to join their growing team! Do you have the desire, skills, and proven strategy to be part of a winning team? Do you love the challenge of finding unique solutions for complex projects? Does the idea of growth and expansion motivate you? Are you a team player who is ready to take on the responsibility of a prime role in a growing company? Then come join us at IME’s Headquarters in beautiful Denver, Colorado — one of the most sought-after locations in the U.S. The beautiful mountains, skiing, hiking, and adventure are only part of Colorado’s allure. It is also home to many craft breweries, award-winning restaurants, a cultural downtown scene and annual events and festivals. The IT Support Specialist will be responsible for providing technical assistance, troubleshooting, and support to employees. You will be the first point of contact for our employees providing support related to computer systems, hardware, and software. This IT Support Specialist will also play a crucial role in IT onboarding for new hires at IME. What You’ll Do Customer Support: Provide prompt and courteous technical support to end‑users via phone, email, or in‑person, addressing hardware and software issues and inquiries. IT Orientation: Provide support to new IME employees by responding to new user ticket requests and meeting with new employees on their first day to guide them through equipment setup. Problem Solving: Diagnose and resolve technical problems, including network connectivity, printer issues, software functionality, and other IT‑related challenges. Perform vulnerability management on affected systems. Documentation: Maintain detailed records of all help desk interactions, including the issue, resolution, and follow‑up steps, in our ticketing system. Remote Assistance: Utilize remote desktop tools to assist clients and resolve issues remotely when necessary. Hardware and Software Configuration: Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications. Training: Provide basic training and guidance to end‑users on the use of software and hardware systems. Escalation: Escalate unresolved issues to the appropriate IT personnel or support teams when necessary, ensuring timely resolution. Proactive Maintenance: Conduct routine system checks and proactive maintenance to prevent technical issues and optimize system performance. Additional duties as assigned. What You’ll Bring Knowledge, Skills & Abilities: Strong technical skills with Windows Operating Systems and Microsoft Office 365. Excellent verbal and written communication skills. Strong problem‑solving skills to resolve technical issues. Ability to work collaboratively in a team‑oriented environment. Working knowledge of office automation products and computer peripherals such as printers and scanners. Proficiency using Help Desk Software (ServiceNow, ManageEngine, etc.). Proficiency providing remote support via phone and remote‑control applications, preferred. Associate or Bachelor’s degree in Computer Science, Information Technology or a combination of relevant experience. 3 years of previous help desk or technical support experience, preferred. What You’ll Get Working Conditions The majority of the time you will work in a typical office environment. Occasionally, you may travel to a construction job site. When on construction job sites you will encounter typical construction conditions including extreme temperatures, noise, dust, mud debris, welding, leading edge, trenching, and shoring, sometimes in a confined space. You may be required to visit multiple locations during any one day. Benefits Overview IME provides an industry‑leading comprehensive benefits package. Full‑time employees are eligible to choose from a variety of healthcare coverage options, which become effective the first of the month after hire. In addition, employees are offered a substantial amount of PTO and are immediately eligible to make contributions to a generously matched and fully vested 401(k). Salary Range $26.56 – $35.93/hr. *Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.* Equal Opportunity Employer Intermountain Electric, Inc. (IME) is committed to providing equal employment opportunities to all employees and applicants and to creating an environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, pregnancy, sexual orientation), national origin, disability, or status as a protected veteran. IME will provide reasonable accommodations to applicants and employees who are qualified for a job so that they may perform the essential duties of the position. IME strives to provide a safe work environment for its employees. Under applicable laws and regulations, IME conducts background checks on all final candidates. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #J-18808-Ljbffr Intermountain Electric