Branch Logistics Coordinator

Job Summary Accendra Health is hiring a Branch Coordinator to positively impact the lives of patients and caregivers by phone and in person, delivering excellent customer service during each interaction. The anticipated salary range for this position is $19.60 - $20.96 hourly. The actual compensation offered may vary based on job‑related factors such as experience, skills, education, and location. (Bringing Care To Life™) Essential Duties and Responsibilities Act as the first point of contact to patients arriving in person. Answer inbound calls from customers on a multi‑line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions, and elevate queries or concerns when necessary. Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payer guidelines, monitoring incoming faxes, and performing data entry. Collaborate with the sales team, referrals, and/or patients to gather documentation or information needed to meet insurance guidelines. Request health plan authorizations or information as required, either electronically or verbally. Review new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans so patients can maximize their available benefits and receive needed care as soon as possible. Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box. Perform outbound customer satisfaction calls to patients and referrals. May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment. May perform functional tests on certain respiratory equipment. Perform other duties as required. Minimum Required Qualifications High School Diploma or equivalent. At least one year of related work experience. Organizing. Problem solving/analysis. Patient focused. Teamwork. Time management/multi‑tasking. Effective communication in person, on the phone and electronically. Intermediate to advanced computer skills. Proficient working within multiple systems at once. English (reading, writing, verbal). Intermediate level math skills. Preferred Qualifications At least two years’ experience in an office environment, healthcare setting or call center. Experience utilizing a multi‑line phone system. Physical Demands Uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. Requires use of computer and telephone equipment. Specific vision requirements include close and distance vision. Frequently writes, uses a handheld device (tablet) and a document imaging system, and manipulates documents. Tasks include reading, writing neatly and transcribing accurate information and numbers/values. Requires repeated sitting, walking, standing, kneeling, reaching or stooping. Occasionally requires standing, lifting, pushing or pulling objects ranging from 10lbs to 40lbs. Work Environment Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Medical, dental, and vision care coverage. Paid time off. 401(k) plan. Flexible Spending Accounts. Basic life insurance. Short‑ and long‑term disability coverage. Accident insurance. Teammate Assistance Program. Paid parental leave. Domestic partner benefits. Mental, physical, and financial well‑being programs. Equal Opportunity Employer Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr Apria Healthcare LLC