Customer Care Specialist (CCS)

Customer Care Specialist

The Customer Care Specialist (CCS) is the point person once a job has gone live into production. This position is responsible to manage all aspects of the job, ensuring that the job ships on time and to perform all customer communication necessary to coordinate receipt of art, data and any other components required to successfully complete the job. The CCS is responsible to work with Scheduling and each department to set milestones for the customer that must be met to execute the job on schedule.

Essential Job Functions:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Follow projects through all phases of manufacturing and shipping.
• Integrate PO data into our accounting system
• Work with internal teams and customers to get approved art and data files.
• Coordinate receipt of PO, art, data and supplied materials (if any).
• Review customer PO to Estimate/ Proposal and identify any changes or deviations.
• Work with Scheduling department to get schedule/ customer milestones.
• Communicate milestones to customer.
• Monitor and communicate milestone status to customer.
• Coordinate all approvals with customer (Art, Data, label & affixing).
• Generate Job Ticket.
• Work with internal teams to procure specialty items in a timely manner to meet delivery/shipping schedules.
• Ensure all job specifications, pricing, and shipping instructions are in place prior to releasing to scheduling and manufacturing.

Qualifications:

• Strong organizational skills
• Computer literate
• Ability to work within PLI's ERP system
• Intermediate MS office skills including Word, Excel, and Power Point
• Print and/or Card production coordination Experience (1 year minimum- 5 years or more preferred)
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment with a sense of urgency
• Detail-oriented
• Good time manager
• Ability to work well independently and within a team
• Strong problem-solving skills