Senior People Partner

Senior People Partner

Cart.com is one of the fastest-growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B, and public sector organizations to unify commerce operations from product discovery to product delivery.

Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative, and determined team mates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.

Cart.com Facts:

• 6,000+ customers worldwide
• 1,600+ employees globally
• 17 warehouses nationwide, totaling over 10 million square feet of space.
• Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human: We work hard, but we leave room for the people, places, and things that we love.

Onsite: This position is open to applicants or individuals who are located in or around Dallas, TX area and are able to work onsite.

The Role:

The Senior People Partner is a trusted advisor and strategic business partner to our Distribution Center leadership teams. This role blends operational execution with strategic people partnership—ensuring our sites are compliant, engaged, and high-performing.

You'll partner closely with the Regional HR Manager, Site Directors, and broader People Team to support employee relations, performance management, onboarding, compliance, and leadership coaching. You'll also play a key role in process improvement and knowledge enablement through toolkits, playbooks, and training programs for People Partners across the network.

What You'll Do:

People Partnering & Employee Experience

• Serve as a trusted advisor to Site Directors and leadership teams on all people-related matters.
• Lead employee relations investigations, disciplinary actions, and coaching discussions with professionalism and compliance.
• Analyze site-level engagement and turnover trends; recommend and implement action plans to improve retention.
• Support onboarding, new hire orientation, and employee engagement programs that reinforce Cart.com's values and culture.

Multi-Site Management

• Oversee 6 sites across TX, AZ, CA
• Oversee 250 Full Time Employees and Site Leadership

HR Operations & Compliance

• Ensure compliance with federal, state, and local labor laws, maintaining strong documentation and reporting practices.
• Track, document, and manage mandatory trainings and certifications (e.g., safety, harassment prevention).
• Partner with Legal and Regional HR to implement consistent compliance and performance practices across sites.
• Maintain site-level audit readiness and participate in periodic internal reviews.

Talent Management & Development

• Coach managers on performance management, goal setting, and feedback best practices.
• Administer and improve core HR programs including compensation, leave, benefits, and performance reviews.
• Support leadership capability by managing "Workday 101 for Leaders" and curating learning paths in Open Sesame for managers and individual contributors.
• Lead exit interviews and analyze turnover insights to identify proactive retention strategies.

Toolkit, SOP, and Process Development

• Build and maintain People Partner SOPs and toolkits (Workday, Jazz WMS, Open Sesame, policy references).
• Create "Cart Crew Toolkits" with how-to guides, videos, and templates for site-level
• Build and maintain an acquisition playbook outlining key steps, documents, and leadership hand-off procedures for new fulfillment sites.
• Curate learning paths in Open Sesame for managers and individual contributors (e.g., coaching, talent development)
• Manage Workday 101 for Leaders

Leadership & Mentorship

• Serve as a peer mentor and "Training Captain" for new People Partners joining the network.
• Provide leadership in building consistency, professionalism, and community among HR site teams.
• Partner cross-functionally with Regional HR, Talent Acquisition, Learning, and Operations on shared initiatives.

Operational Support & Administration

• Serve as a strategic senior People Partner to the Site Directors and Leadership team supporting People Partnership initiatives, activities, and projects.
• Execute administrative tasks for facility leaders, including expense reconciliation, supply orders, and miscellaneous requests.
• Conduct daily and weekly reviews of time punches, backup for billable vs. non-billable hours, and escalate discrepancies.
• Prepare conference rooms and meeting spaces—ensuring AV equipment is set up and rooms are clean before each use.
• Oversee communal spaces (bathrooms, breakrooms, lobbies, office areas) to maintain cleanliness, safety, and supply levels.
• Function as the primary host for visitors and colleagues in both the office and fulfillment center—managing check-ins, directions, and hospitality.
• Back up for LTR reporting

Who You Are:

• You're a relationship builder who thrives in a fast-paced, people-first environment.
• You balance empathy with accountability, and can navigate sensitive employee situations with professionalism.
• You are detail-oriented, highly organized, and capable of managing competing priorities.
• You bring a proactive, solution-oriented mindset and a bias for execution.
• You embody Cart.com's values—Be Brand Obsessed. Think Beyond the Box. Act Like an Owner.

What You've Done :

• 5+ years of progressive experience in Human Resources,
• 2+ years distribution, manufacturing, or high-growth operational environments.
• 2+ years main POC and managing temp agency relationships
• Fluent: Spanish
• 3+ years experience leading employee relations, performance management, and coaching site leadership.
• Experience supporting multi-shift or hourly workforce environments.
• Proven success implementing or improving HR processes and SOPs across multiple locations.

Nice to Haves:

• Bachelor's degree in Human Resources, Business Administration, or related field
• SHRM-CP/PHR certification
• Experience with Workday HRIS

Physical Demands & Working Conditions:

• Onsite: Homebase out of Dallas or Terrell Distribution Center
• Weekly: 50% Terrell, 50% Dallas
• Travel: 25%; 1 per month Longview, 1 per quarter or as business needs Austin, CA, AZ
• Physical Demands: The position may require some physical effort, including lifting, standing for extended periods, and occasional manual tasks.
• Environment: The work environment is indoors, but there could be exposure to varying temperatures and occasional noise levels.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com