Parts Advisor

Job Description

Job Description

Description:

JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company!

Why JESCO?

JESCO offers comprehensive benefits after 30 days of full time employment, along with competitive pay and career advancement. Play an integral role in the daily operations as a Parts Advisor and enjoy on the job training with ample growth and development opportunities. Start an exciting career with JESCO today and be part of the Down to Earth Equipment People!

Basic Function

• Greet customers and provide customer assistance by responding to inquiries, evaluating customer needs, providing price quotes as appropriate.
• Shipping and receiving new part orders in accurate and timely manner.
• Perform basic warehouse duties including pulling parts, stocking shelves, cleaning and maintaining a safe and hazard free warehouse.
• Maintain a high degree of proficiency with regard to the industry in order to instill customer confidence, assurance, and satisfaction with parts service
• Diplomatically handle customer complaints in a friendly, pleasing and personal manner. Always report any situation which may require supervisory attention.
• Identify proper part numbers, recommend and sell related items as a service and as requested by customers and or the service department
• Refer to computer and various dealer catalogs to determine parts and supply availability, and place special parts orders as needed.
• Operate computer to input, retrieve and view parts inventory data for incoming deliveries, sales and service department usage.
• Source and order parts and supplies from local part stores to fulfill emergency orders as needed.
• Ensure that reference materials, catalogs and price books are current, (Manual & Electronic) and accessible and readable.
• Make certain that promise of delivery is completed. Advise customer of any known delays.
• Maintain work area and equipment in a clean, orderly manner always keeping safety and security in mind. Report deficiencies as necessary
• Individuals must comply with all safety policies, and have the ability to lift and move up to 70 lbs.
• Increase knowledge of business trade through meetings, training, and classes available for advancement.
• Cooperate with other company personnel to assist with parts information as required
• Make yourself available for overtime, understanding that the equipment repair business may call for it from time to time.
• Advise superiors of all changes in the department which can affect company success

• Reading Skills
• Computer Literacy
• Customer Service
• Diplomacy
• Professionalism
• Organization
• Presentation
• Time Management
• Ability to lift up to 70 lbs with or without reasonable accommodation

EDUCATION / TRAINING

• Degree: High School Diploma or Equivalent

CERTIFICATIONS / LICENSES

• Valid Driver’s License – Must meet underwriting requirements
• Prior Forklift experience necessary. Forklift Certification helpful
• Valid Hoisting license preferred but not required

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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