SENIOR COMMUNICATIONS CALL TAKER

Overview The Department of Business and Industry is recruiting to fill a Senior Communications Call Taker position within the Nevada Taxicab Authority in Las Vegas. The incumbent will provide critical communications, dispatch, and customer service support for Nevada’s regulated taxicab industry. This position serves as a key point of contact for the public, taxicab drivers, agency staff, and law enforcement partners while supporting public safety, transportation oversight, and daily agency operations. The incumbent will answer incoming calls, process public inquiries and security‑related calls, communicate with Taxicab Authority officers by two‑way radio, and dispatch Category II Peace Officers as needed. Duties include assisting officers with calls for service, traffic stops, agency assists, NCIC‑related inquiries, court date scheduling, documentation, and coordination with local law enforcement agencies. The position may also serve as an Assistant Terminal Agency Coordinator, or ATAC, with responsibility for terminal oversight as needed. The incumbent will also assist with fingerprinting for licensees, employees, taxicab‑related applicants, and Department of Business and Industry personnel; process email complaints from the public; coordinate lost and found matters involving cab companies; and assist with opening and closing the building. The ideal candidate is detail‑oriented, calm under pressure, able to manage multiple priorities, and committed to providing professional service while maintaining confidentiality and following applicable laws, policies, and agency procedures. Responsibilities Answer incoming calls and process public inquiries and security‑related calls. Communicate with Taxicab Authority officers via two‑way radio. Dispatch Category II Peace Officers as needed and assist officers with calls for service, traffic stops, agency assists, and NCIC‑related inquiries. Schedule court dates, document service calls, and coordinate with local law enforcement agencies. Serve as an Assistant Terminal Agency Coordinator (ATAC) with terminal oversight responsibilities when required. Assist with fingerprinting for licensees, employees, and applicants, and process email complaints from the public. Coordinate lost and found matters involving cab companies. Assist with opening and closing the agency building. Perform other duties as assigned and support overall agency operations. Qualifications High school diploma or equivalent education and at least one year of experience providing emergency and/or non‑emergency dispatch support, OR one year of experience as a Communications Call Taker in Nevada State service, OR an equivalent combination of education and experience. Knowledge, Skills, and Abilities Knowledge of agency policies, procedures, and programs. Knowledge of common office procedures for reports and records, criminal justice information systems, security, confidentiality, and privacy regulations, and functions and communications procedures of other entities served by the communications center. Skill in handling a high volume of telecommunication calls and online communications, and responding appropriately to emergencies. Ability to establish and maintain effective working relationships, handle a large volume of telephone and online communications, work independently, and recognize life safety situations and take appropriate action. #J-18808-Ljbffr State-of-Nevad