Inside Sales Representative

Inside Sales Representative

Location: Holland, OH, United States

We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as an Inside Sales Representative. Your main responsibilities:

1. Conduct outbound customer outreach through phone, email, and digital channels to support conversion, recovery, retention, resign, and targeted campaign activity.

2. Create, update, and maintain accurate opportunities, customer records, follow-up actions, and activity notes in SHAPE Sales or other designated CRM systems.

3. Partner with local sales teams, branch personnel, and Portfolio Growth Center leadership to convert qualified activity into proposals, customer meetings, and booked opportunities.

4. Provide first-line support to field users on EI sales processes, opportunity entry expectations, and basic SHAPE Sales usage questions.

5. Track activity, pipeline contribution, proposal movement, and campaign results to support management reporting and performance measurement.

6. Maintain a professional customer experience through timely follow-up, accurate information, and clear handoff to the appropriate sales or operations resource.

What you bring:

Education: Bachelor's Degree or equivalent experience preferred

Experience: 1-2 years prior sales, customer service, account support, or business development experience. 1-2 years experience following up on leads and managing multiple customer interactions simultaneously. 1-2 years experience using CRM platforms, sales tracking tools, Microsoft Office, or similar business systems 1-2 years experience in a structured sales environment adapting communication to customer needs and field priorities.

Knowledge, Skills and Abilities: Strong verbal and written communication skills with the ability to engage customers professionally and directly. Strong attention to detail, follow-through, and ability to keep pipeline and customer records current. Excellent relationship-building and customer service abilities. Ability to effectively communicate with sales, operations, and leadership stakeholders. Ability to manage multiple priorities in a fast-paced environment. Proficiency with or ability to learn SAP CRM systems and Microsoft Office applications. Strong organizational and time-management skills. Results-oriented with a proactive sales mindset.

What's in it for you?

Fully vested 401k match, up to 7% of total eligible compensation. Competitive Medical, Dental and Vision Plans - Effective from first day of hire. 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays. Tuition Reimbursement - Eligible after 6 months of service. Parental Leave 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption. A wide range of development opportunities to boost your professional and leadership growth.

We Elevate Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles! Are you ready to embark on a new journey? Join #TeamSchindler!

Our Core Values: Safety: Uphold the highest safety standards for all. Integrity and Trust: Foster honest, ethical relationships. Create Value for the Customer: Deliver innovative, reliable solutions. Quality: Ensure excellence in every product and service. Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.