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Call Center Representative

MethodHub

Tax Call Center Representative Position is on-site, 7.5 hour day, 37.5 hour wk, Monday through Friday, from 8am to 4:30pm, 1 hour lunch. Position is anticipated to last 6 months. Location: DOR, 100 N. Senate Ave., 2nd floor (West elevators), Indianapolis, IN (Onsite) Duration: 6 months Responsibilities include: Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements. Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment. Apply knowledge acquired in training and utilizes resources to analyze and problem-solve. Respond to a variety of tax inquiries. Access data utilizing basic computer skills. Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats. Comply with all ethical and confidentiality requirements Required / Desired Skills: 2 years of prior experience in a fast-paced call center environment. Knowledge of tax regulations is desired Ability to analyze and troubleshoot tax-related inquiries. Associates or Bachelors Degree in accounting, finance, or related field. #J-18808-Ljbffr

Vacancy posted 15 hours ago
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