Outbound Call Center Representative

Syra Health

Carmel, IN

SH-973 Outbound Call Center Representative, IN

Duties/Responsibilities:

Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone.
Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
Contacts physician offices to obtain demographic information or related data as needed.

Education and Experience:

Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
Computer/keyboarding proficiency strongly preferred.
Knowledge of company products, services and benefits preferred.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Outbound Call Center Representative in Carmel, IN vacancy

Telemarketer - State Farm Agent Team Member
$12 - $18 per hour
...Westfield, IN $60,000.00-$85,000.00 7 months ago Account Associate - State Farm Agent Team Member Remote Insurance Customer Service Representative (Unlicensed) Indianapolis, IN $16.00-$20.00 6 months ago Remote Insurance Customer Service Representative (Unlicensed) Work-at-...
Suggested
Hourly pay
Full time
For contractors
Work at office
Remote work
Work from home
State Farm Agent
Carmel, IN
3 days ago
Telemarketer - State Farm Agent Team Member
...Telemarketer, you will play a crucial role in expanding our client base and promoting our insurance products and services through outbound calls. This position offers flexibility in scheduling and provides an opportunity to gain valuable experience in the insurance...
Suggested
Flexible hours
Drew Federau - State Farm Agent
Carmel, IN
4 days ago
Telemarketer - State Farm Agent Team Member
$12 - $18 per hour
...Telemarketer, you will play a crucial role in expanding our client base and promoting our insurance products and services through outbound calls. This position offers flexibility in scheduling and provides an opportunity to gain valuable experience in the insurance...
Suggested
Hourly pay
Full time
For contractors
Work at office
Local area
Flexible hours
Drew Federau - State Farm Agent
Carmel, IN
1 day ago
Help Desk Support/Technical Support - Remote
...Help Desk Administrator. Provide occasional after‑hours and on‑call support for critical IT issues, system outages, or global business... ...IMMI Serves volunteer days per year. Onsite Health and Wellness Center Generous Paid Time Off Bonus Opportunities 401k Tuition...
Suggested
Contract work
Temporary work
Work at office
Local area
Remote work
Shift work
IMMI
Westfield, IN
2 days ago
Service Desk Agent
...service, ensuring a seamless user experience across global operations. Key Responsibilities Handle incoming tickets (Service portal,calls, chats, emails) in line with SLA targets Log, categorize, and prioritize tickets accurately in ITSM tool (Jira Service Management) Resolve...
Suggested
Work at office
Local area
Remote work
Flexible hours
Shift work
Alter Domus
Carmel, IN
3 days ago
Desktop Support Analyst
$35 - $38 per hour
Key Responsibilities Provide hands‑on, in‑person technical support to end‑users addressing a variety of hardware and software issues. Troubleshoot and resolve Tier 2/3 hardware, software, and operating system problems. Manage and resolve IT tickets that require physical...
Contract work
Temporary work
Work at office
TEKsystems
Carmel, IN
2 days ago
Emergency management telecommunicator
...and management of the Division of Emergency Communications - 911 center, Division of Emergency Management, and the Division of Public... ...Marion County. Responsibilities Process emergency and non‑emergency calls received via telephone while remaining apprised of all Fire, EMS...
Work at office
Early shift
City of Indianapolis and Marion County
Indianapolis, IN
5 days ago
Emergency management telecommunicator
$1,000 per month
...operates and manages the Division of Emergency Communications – 911 Center, the Division of Emergency Management, and the Division of... .... Position Responsibilities Process emergency and non‑emergency calls received via telephone while remaining apprised of all Fire, EMS...
Work at office
Shift work
Early shift
City of Indianapolis
Indianapolis, IN
4 days ago
Field IT Support Technician & Remote Hands
$20 - $25 per hour
GDS Technology, LLC is seeking a Field Service Technician to provide on-site and remote IT support in Carmel, Indiana. The ideal candidate has 2–4 years of field support experience and strong skills in Meraki and Fortinet hardware. This full-time role offers a competitive...
Hourly pay
Full time
Remote work
Flexible hours
GDS Technology, LLC
Carmel, IN
5 days ago
Application Specialist
$85k - $100k
Job Description In Some Jobs You Take Orders. In This One, You Write History. Join the healthcare information technology team that's turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail...
Work at office
Local area
Worldwide
Flexible hours
Hearst
Carmel, IN
2 days ago
Service Desk Analyst
Job Description Position Summary The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to departmental standard operating procedures. The...
Work at office
Everwise Credit Union
Carmel, IN
2 days ago
Hybrid Service Desk Analyst | IT & ATM/ITM Support
Everwise in Carmel, IN is seeking a Service Desk Analyst to deliver timely Tier 1 incident support, document requests, and assist with escalation to Tier 2. You will configure and troubleshoot desktops and IT equipment, communicate status updates, and help maintain SOPs...
Work at office
Everwisecu
Carmel, IN
2 days ago
Part-Time Focus Group Panelists. Call Center Agent Welcome. No Experience
$750 per week
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role...
Part time
Casual work
Remote work
Flexible hours
AFG
Carmel, IN
2 days ago
Inbound Call Center Rep
*Answer all 800 calls in a timely manner. Record on Client Contact forms. *Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies. *Complete...
Work at office
Local area
Day shift
STI
Indianapolis, IN
2 days ago
Inbound Call Center Representative
...You are viewing a preview of this job. Log in or register to view more details about this job. Job Title: Inbound Call Center Representative Location: INDIANAPOLIS, IN 46204 (Onsite) Duration: 06+ Months Interview: Phone and in-person Must complete a 5-day training on...
Work at office
Local area
Immediate start
Day shift
Towson MD
Indianapolis, IN
1 day ago
Customer Service Representative / Dispatcher
...integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time. Customer Service / Dispatcher Benefits | What We Offer Bonus Opportunities Medical Benefits Paid...
Zoom Drain
Westfield, IN
3 days ago
Call Center Agent
...climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Travel Perks. Delta is currently hiring for Call Center Agent positions that will be responsible to: Answer calls in an efficient, courteous and accurate manner, while assessing...
Currently hiring
Delta Air Lines
Westfield, IN
37 minutes ago
Inbound Call Center Rep
...Strong analytical ability to analyze and research tax related inquiries. Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax regulations. Desired Associates or Bachelors Degree in accounting,...
Equiliem
Indianapolis, IN
3 days ago
Inbound Call Center Representative
$22 per hour
...including tax filing and payment requirements. Provide best in class customer service to taxpaying customers by phone in a fast-paced call center environment. Apply knowledge acquired in training and utilize resources to analyze and solve problems. Respond to a variety...
Vergence Group
Indianapolis, IN
3 days ago
Inside Sales and Customer Service Representative
$19 - $22 per hour
...focused Inside Sales and Customer Service Representative to join our team. This role serves as a... .... Handle incoming customer calls for quotes, orders, and inquiries. Reactivate... ...invite EVERYONE to apply! *AlphaGraphics centers (locations) are independently owned and...
Hourly pay
Local area
AlphaGraphics
Carmel, IN
2 days ago
Client Services Support Analyst
$50k - $56k
...company’s standard hours of operation when necessary Internet connection that will support working on large files, video and audio calls Proficient in Microsoft Word, Excel, PowerPoint, and Outlook Ability to travel up to 5% Preferred Qualifications Detail oriented...
Work at office
1 day per week
Precision Medicine Group
Indianapolis, IN
2 days ago
Communications Operator - Conrad Indianapolis
$40 per hour
...that's exactly what you'll do every time you come to work! As a Communications Operator, you're not just handling incoming telephone calls you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here...
Worldwide
Night shift
Hilton
Indianapolis, IN
2 days ago
Call Center Representative / Outbound Appointment Setter
$200k
...At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and... ...educate prospective clients Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to...
Full time
Local area
Remote work
Flexible hours
Weekend work
Bath & Cabinet Experts
Indianapolis, IN
2 days ago
Retail Customer Service Associate
...manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows...
Work at office
Local area
Shift work
FedEx
Carmel, IN
3 days ago
Sales and Customer Service Associate
...membership leads and consistently follow up with potential members to convert them into loyal Scenthound families. Manage incoming calls, efficiently schedule customer appointments, and meticulously maintain customer profiles and records. Accurately handle daily...
Hourly pay
Flexible hours
Scenthound
Carmel, IN
4 days ago
Sales Development Representative - Adaptive Planning
..., and drive our continued growth. As a Sales Development Representative (SDR), you'll play a pivotal role in establishing enduring relationships... ...engage prospects through various channels like outbound calls, emails, and LinkedIn to identify and qualify potential opportunities...
Live in
Kainos
Indianapolis, IN
5 days ago
Retail Associate
$12 - $12.5 per hour
...you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra... ...program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy...
Hourly pay
Temporary work
Local area
Home office
Flexible hours
Home Goods
Carmel, IN
2 days ago
Client Service Analyst
Client Service Analyst Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, ...
Full time
Temporary work
Casual work
Work at office
Clinical Architecture
Indianapolis, IN
2 days ago
HVAC Technical Sales Representative
...About the job HVAC Technical Sales Representative Our technically imaginative group of representatives is unparalleled in the HVAC industry. What we offer: Training industry leading training tailored to maximize your potential - well give you the tools you need Teams...
Engineered Air
Indianapolis, IN
4 days ago
New Home Sales Consultant
...required paperwork for each home sale and for prospective purchasers.* Assist in making prospective homebuyer appointments with design center, mortgage, key inspection and settlement departments when necessary.* Keep homebuyer updated as to construction progress and...
Weekend work
Innovative Construction Group
Carmel, IN
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Outbound Call Center Representative. Be the first to apply!