Restoration Technician

Restoration Technician

We are seeking a skilled and motivated Restoration Technician to join our team. The Restoration Technician is responsible for performing water, fire, and mold mitigation tasks, ensuring that properties are restored to their pre-loss condition. The ideal candidate will have hands-on experience in restoration, excellent communication skills, and a strong commitment to safety and customer satisfaction.

Key Responsibilities

• Mitigation and Remediation:
  • Perform water extraction, structural drying, mold remediation, and fire/smoke damage cleaning in residential and commercial properties.
  • Set up, monitor, and adjust drying and dehumidification equipment, ensuring optimal performance and drying conditions.
  • Conduct controlled demolition, including the removal of damaged drywall, flooring, and insulation, as necessary.
  • Clean and sanitize affected areas using specialized cleaning agents and tools.
• Documentation and Reporting:
  • Accurately document all activities, including moisture readings, equipment usage, and project progress, using company software.
  • Capture before-and-after photos of affected areas, ensuring proper documentation for insurance purposes.
  • Report project status and issues to the Crew Supervisor or Project Manager in a timely manner.
• Customer Service and Support:
  • Communicate effectively and professionally with clients, explaining the restoration process and addressing any concerns or questions.
  • Provide updates to clients throughout the project, ensuring they are informed and satisfied with the work being performed.
  • Demonstrate empathy and professionalism when interacting with clients during stressful situations.
• Equipment Maintenance and Safety Compliance:
  • Maintain and clean all equipment and tools to ensure proper functioning and longevity.
  • Follow all safety guidelines and company protocols, including the use of personal protective equipment (PPE).
  • Identify and report any safety hazards or equipment malfunctions to management immediately.

Qualifications

• High school diploma or equivalent required.
• Prior experience in water, fire, or mold restoration preferred but not required; we are willing to train the right candidate.
• IICRC certifications (e.g., WRT, ASD, FSRT) are a plus but not mandatory.
• Valid driver's license with a clean driving record.
• Ability to work in challenging environments, including those affected by fire, water, and mold damage.

Skills and Attributes

• Strong attention to detail and ability to follow instructions.
• Good communication and interpersonal skills.
• Physically fit and able to lift heavy objects (up to 50 lbs) and work in confined spaces.
• Ability to work independently and as part of a team.
• Flexible and able to work overtime or on-call shifts as needed.

Benefits

• Competitive hourly wage based on experience.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Opportunities for training and professional development.
• Company-provided uniforms and equipment.

Work Environment

• Frequent travel to job sites within the service area.
• Exposure to various environments impacted by water, fire, and mold damage.
• Ability to work in varying conditions, including confined spaces, attics, basements, and other challenging areas.