Patient Recruitment Specialist

Patient Recruitment Specialist

The Patient Recruitment Specialist plays a key role in driving high-volume outreach to prospective clinical trial participants, primarily for vaccine and flu studies and other specialized therapeutic areas. This position focuses on pre-screening patients against study eligibility criteria, educating them about available research studies, scheduling qualified participants, and supporting follow-up activities that improve attendance and engagement. The role is ideal for someone who enjoys patient interaction, is comfortable with medical terminology, and thrives in a fast-paced, metrics-driven environment, with strong potential to grow into a clinical research coordinator role over time.

Responsibilities

• Conduct high-volume outbound and inbound phone outreach to prospective clinical trial participants, making 50 or more calls during an eight-hour shift.
• Warm call patients from a registry sourced from a private practice to inform them about current clinical research studies and assess interest in participation.
• Pre-screen patients against study-specific eligibility criteria using medical and clinical information to determine initial suitability for enrollment.
• Clearly explain research studies, including purpose, procedures, and participation expectations, in a patient-friendly and professional manner.
• Schedule qualified patients for study visits and ensure accurate and complete documentation of appointments and related information.
• Perform follow-up calls and outreach to improve show rates, confirm appointments, and address patient questions or concerns prior to visits.
• Obtain and organize relevant medical records when needed to support eligibility assessment and study enrollment processes.
• Document all recruitment activities, patient interactions, and outcomes in clinical trial management systems (CTMS), recruitment platforms, and ClinPro electronic medical record (EMR).
• Utilize strong phone etiquette and customer service skills to build rapport, maintain patient trust, and provide a positive experience throughout the recruitment process.
• Spearhead social media recruitment campaigns to attract potential participants, promote ongoing studies, and expand the patient pipeline.
• Apply patient recruitment strategies tailored to specific therapeutic areas such as gastroenterology, hepatology, dermatology, immunology, rheumatology, allergy and asthma, and rare and specialty diseases.
• Collaborate with clinical research and site staff to align recruitment activities with study timelines, enrollment goals, and protocol requirements.
• Maintain meticulous attention to detail in tracking metrics, documenting interactions, and following standardized processes in a fast-paced environment.
• Continuously learn about clinical research studies and protocols to effectively communicate study information and answer basic patient questions.
• Contribute to a culture of ethical research, patient safety, and regulatory compliance in all recruitment and communication activities.

Essential Skills

• Strong phone presence and professional phone etiquette in a high-volume call environment.
• Demonstrated patient-facing or customer service experience, ideally in healthcare, call center, sales, CNA, MA, or similar high-contact roles.
• Comfort with medical terminology and the ability to discuss basic clinical concepts with patients in a clear and understandable way.
• Experience working in a fast-paced, metrics-driven environment with call volume and recruitment targets.
• Attention to detail in documenting patient information, tracking interactions, and updating CTMS, recruitment systems, and EMR (ClinPro).
• Ability to warm call patients from registries and effectively communicate the value and purpose of clinical research participation.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with diverse patient populations.
• Organizational and time-management skills to handle high call volumes, follow-ups, and scheduling responsibilities throughout the day.
• Interest in and willingness to learn about clinical research, study protocols, and patient recruitment strategies.
• Capability to spearhead or actively support social media recruitment campaigns for clinical trials.

Additional Skills & Qualifications

• Clinical research or patient recruitment experience is preferred and can be a strong asset.
• Background in healthcare call centers, sales, certified nursing assistant (CNA), medical assistant (MA), or other high-volume patient-facing roles can translate well to this position.
• Familiarity with patient recruitment strategies across multiple therapeutic areas, including gastroenterology, hepatology, dermatology, immunology, rheumatology, allergy and asthma, and rare and specialty diseases.
• Experience using electronic medical record systems, particularly ClinPro, is beneficial.
• Comfort with and interest in managing social media recruitment campaigns to support clinical trial enrollment.
• Motivation to grow into a clinical research coordinator role and build a long-term career in clinical research.
• Curiosity about research studies and enthusiasm for learning more about clinical trials and the research process.

Work Environment

This role is based in a clinic setting, working on-site alongside clinical research and healthcare staff. The environment is fast-paced and metrics-driven, with a strong focus on patient interaction, high-volume phone outreach, and efficient scheduling and follow-up. You will regularly use clinical trial management systems, recruitment platforms, and the ClinPro electronic medical record to document activities and manage patient information. The clinic setting emphasizes professional, patient-facing conduct and attire appropriate for direct interaction with patients and healthcare professionals, while supporting a culture of growth and development for those interested in advancing within clinical research.

Job Type & Location

This is a Contract to Hire position based out of Scottsdale, AZ.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully onsite position in Scottsdale,AZ.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.