Utility Claims Adjuster

Job Title

Utility Claims Adjuster

Job Description

Under direction, supervise the Water Utility property damage, personal injury, incident and claims including workers' compensation to mitigate risk.

Typical Duties

• Receive, investigate, evaluate, and settle property damage and personal injury claims in a timely manner.
• Respond to emergencies involving property damages and/or personal injuries.
• Respond to claimant complaints, coordinate cleanup and other remedial efforts and provide a resolution for senior management.
• Initiate and maintain contact with injured employees, monitor status of claims and manage return to work processes.
• Review claims by third parties and worker's compensation claims for subrogation action.
• Ensure claim files are properly documented in the claims' software system and ensure staff follows established processes and procedures.
• Review monthly report data on claims and worker's compensation including loss reports to analyze trends, identify root causes and mitigate risk exposure.
• Research and develop educational programs and presentations on workers' compensation and general liability.
• Analyze, evaluate effectiveness of and recommend changes to procedures and programs.
• Assist in developing performance measures and goals to evaluate program effectiveness and make recommendations.
• Review, approve and obtain disbursement authorization of payment for claims, repairs, and services provided.
• Ensure claims management and worker's compensation programs comply with Federal, State and City regulations.
• Perform internal and external claims' audits.
• Represent the Utility in mediations, arbitrations, benefit review conferences, and case hearings.
• Assist the Utility's General Counsel Office with and represent the Utility in litigation involving property damage, personal injury, or workers' compensation claims.
• Effectively utilize time and resources to stay organized, meet deadlines and adjust to changing priorities.
• Effectively work under pressure and maintain composure when dealing with irate customers or meeting deadlines.
• Prepare and deliver presentations, reports, and communications to management on property damage and personal injury claims.
• Assist with safety duties as needed.
• Supervise staff; schedule, assign, instruct, guide and check work; appraise employee performance; provide training and development; counsel and motivate; hire, terminate, transfer, and discipline assigned personnel.
• Perform related duties and meets responsibilities as required.

General Information

Note: This is an unclassified contract position. Note: Applicants with a foreign degree or diploma must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit for more information. Note: This is a new advertisement for Utility Claims Adjuster. You must apply if you are still interested in this position. Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. A rsum and/or other documents will not be accepted in lieu of a completed application. Comments such as "See rsum" are not acceptable and will result in the application being considered incomplete. To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your rsum will eliminate you from consideration for the position.