Automotive Advanced Service Technician

Job Description

Job Description

Hay Tire Pros in  Charleston  is seeking an Automotive Advanced Service Technician. 

Company Overview:  

At Hay Tire Pros , we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement.  We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction.  

Opportunity:  

Join a customer and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry.   

Position Overview:  

As an Advanced Service Technician at Hay Tire Pros , you hold a pivotal position in upholding our commitment to excellence in automotive service. Your role extends beyond technical prowess and professionalism to encompass a deep dedication to providing the highest levels of customer service, guiding customers through informed vehicle repair decisions with transparency and clarity. Your expertise in vehicle repair, combined with a firm grasp of productivity standards sets the standard for operational efficiency and customer satisfaction.  

Key Responsibilities:  

• Demonstrate mastery in automotive service repair, ensuring that vehicles are repaired to meet manufacturer specifications and company's standards of quality and customer experience.   

• Provide exceptional customer service by engaging with customers in a transparent and informative manner, guiding them through service decisions with clarity and professionalism.   

• Embrace and uphold productivity standards based on flag hour principles, maximizing efficiency without compromising on quality.   

• Mentor junior technicians, sharing knowledge and expertise to support their growth and development within the operation.   

• Collaborate with the service team to streamline operations and ensure the seamless delivery of automotive services that exceed customer expectations.   

• Maintain awareness of evolving vehicle technologies and industry developments. 

Qualifications:   

• Manufacturer trained and certified, or ASE Certified with a proven record of accomplishment of excellence in vehicle repair and customer service.   

• Proficient in productivity standards based on flag hour principles, with a focus on operational efficiency while maintaining high-quality standards.   

• Effective communication skills and the ability to convey complex technical information to customers clearly and understandably.   

• Demonstrated leadership abilities and a commitment to mentoring and developing apprentices and junior technicians.   

• Dedication to upholding the company's standards of excellence in automotive service and customer experience.   

Benefits:  

• We Offer Weekly Payroll  

• Retirement Services of 401(k) or Roth  

• Medical, Dental and Vision insurance options  

• Employer Paid Life Insurance Plan up to $50,000 

• Employee, Dependent and Supplemental Insurance  

• Accrual of Paid Time Off in first year and Paid Holidays  

• Employee Assistance Program  

Employment Eligibility: 

 
A Formal Application for Employment and Background Screening Authorization is required. 

Applicants must hold a current and valid driver’s license. 

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.