Host
Folino Estate
Position Summary As a Host at Folino Estate Winery, you are the first point of contact for our guests and serve as a key ambassador of our brand. Your role is to provide a warm, professional, and memorable welcome that reflects the elegance and hospitality Folino Estate is known for. You'll be responsible for managing reservations, coordinating guest seating, and ensuring a seamless and exceptional dining experience from the moment guests arrive until they leave.
Core Responsibilities
Guest Experience
Core Responsibilities
Guest Experience
- Create a welcoming environment for all guests by greeting them promptly and warmly upon arrival.
- Direct guests to their tables, provide menus, and ensure comfort before transitioning to server care.
- Offer knowledgeable and courteous responses to guest inquiries and requests.
- Thank guests sincerely as they leave, reinforcing a positive and lasting impression.
- Manage reservations using the TOCK system, both in advance and for walk-in guests.
- Maintain a balanced and efficient seating chart in collaboration with the MOD and servers.
- Communicate accurately estimated wait times and notify guests promptly when their table is ready.
- Adjust seating arrangements as needed for call-outs, large parties, or last-minute changes.
- Maintain open communication with Tasting Hosts and Servers to ensure smooth table turnover and guest flow.
- Answer phone calls professionally and handle inquiries regarding reservations, availability, and services.
- Assist with private events, group bookings, and special seating needs.
- Keep the host stand and surrounding area clean, organized, and presentable at all times.
- Assist in opening and closing duties per host checklists, including light cleaning and setup.
- Rearrange tables and chairs as needed to accommodate parties or shift layouts.
- Mentor and train new Host team members as needed.
- Support dining room flow and staff coordination, ensuring prompt and courteous service.
- Assist with special event logistics and guest communication when applicable.
Vacancy posted 4 days ago
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