Retail Event Operations Manager FIFA World Cup 2026

Retail Event Operations Manager FIFA World Cup 2026

Retail Event Operations Managers play a critical leadership role in delivering Fanatics' on-site retail experience. You'll oversee day-to-day retail operations, manage teams, coordinate logistics, and ensure merchandise locations are executed efficiently while delivering an exceptional fan experience. Lead and oversee on-site retail operations, including set-up, event days, and breakdown. Supervise, support, and motivate Retail Event Operations Associates. Ensure outstanding customer service and represent the Fanatics brand with professionalism. Coordinate merchandise flow, inventory organization, and replenishment. Oversee POS operations, cash handling, and adherence to Fanatics policies. Support truck load-in/load-out and overall logistics execution. Maintain clean, organized, and fully stocked retail environments. Assist with inventory counts, audits, and issue resolution. Serve as a point of contact for onsite Retail Event Leadership. Troubleshoot operational challenges in fast-paced, high-volume environments. Create a positive, energetic, and team-focused work environment.

Prior experience in retail operations, event operations, or venue management preferred. Previous leadership or supervisory experience strongly preferred. Strong customer service mindset with the ability to lead by example. Excellent communication and problem-solving skills. Ability to manage multiple priorities and make decisions under pressure. Comfortable using POS systems and handling cash controls. Reliable, punctual, and able to maintain consistent attendance. Comfortable working long hours in fast-paced, high-energy event settings. Professional, confident, and positive leadership presence. Ability to quickly learn product knowledge and operational processes. Strong organizational skills and attention to detail. Willingness to step in hands-on and support the team as needed. Dependable and committed throughout the assignment duration.