Practice Operations Manager

“Marble Wellness started with a specific purpose: moms needed better mental health support. Not generic therapy — care from clinicians who truly understood the pressures, the identity shifts, the mental load that comes with motherhood. We built that. And then something natural happened: those moms had partners, kids, parents, siblings. Their families needed support too. Their communities did. So we grew — thoughtfully, intentionally — into the general practice we are today, with clinicians who are genuine experts in the populations they serve.

Our mission has always been the same: help people live calmer, happier, more fulfilled lives. This role exists to make sure that mission keeps moving forward — for our clients, yes, but also for the team and the business behind it all. The right person for this job won’t just keep the lights on. They’ll help us grow into what we’re becoming, and they’ll feel the impact of that work every single day.

If that kind of work excites you, I’d love to meet you.”

About This Role

This is not a role where you’ll clock in, follow a script, and clock out. It’s a role where you’ll help shape how a mental health practice operates, grows, and shows up for its community — and where your instincts, initiative, and relationships will genuinely move the needle.

You’ll work closely with the Owner/CEO and Clinical Director across our Ballwin and Lake Saint Louis offices. Some days are steady and rhythmic. Others bring something new. But the culture is always grounded — we don’t do unnecessary drama, we support each other, and we take the mission seriously without taking ourselves too seriously.

If you’re energized by wearing multiple hats, building real relationships, and knowing that your work ultimately helps people get the mental health care they need — this is the role.

What You’ll Own

Client Experience & Intake

• Oversee the full client journey from first inquiry through scheduling and onboarding
• Ensure every prospective client feels cared for and every system behind that runs smoothly
• Improve and maintain processes related to communication, scheduling, and client retention
• Serve as backup intake support when needed

Practice Operations

• Manage day-to-day workflows, facilities, vendors, and administrative systems across both locations
• Keep organizational documentation, processes, and systems tight and current
• Spot opportunities to do things better — and actually follow through on them

People Operations & HR

• Lead hiring, onboarding, and offboarding for therapists, interns, and staff
• Support benefits administration, payroll, 401(k) coordination, and employment documentation
• Handle annual benefits renewals, workers’ comp audits, and related requirements
• Maintain personnel records with accuracy and confidentiality
• Support leadership in employment-related conversations and employee care

Leadership & Team Support

• Supervise the Intake Coordinator
• Be a visible, trusted presence — someone the team knows they can count on
• Build genuine relationships with clinicians, interns, and staff
• Help sustain a culture that is collaborative, accountable, and human

Community Engagement

• Represent Marble Wellness professionally in the broader community
• Build and maintain referral relationships with schools, medical providers, attorneys, and community organizations
• Support outreach initiatives and community events — the scope of this grows as we do

Who We’re Looking For

More than any specific credential, we’re looking for someone with the right core. You’re:

• A people person — genuinely warm, easy to be around, and relationship-driven
• Highly organized without being rigid — you can hold a lot and stay calm doing it
• Emotionally intelligent and professionally mature
• Proactive — you identify problems and solve them before being asked
• Comfortable with accountability — yours and others’
• A strong communicator in every direction
• Excited by mission — you want your work to mean something

Experience in healthcare administration, people operations, office management, medical practice management, or a similar operational leadership role is a plus. We’re open to a range of backgrounds — what matters most is how you show up.

Why Marble Wellness

• Real impact on a team you’ll actually know — this is not a faceless organization
• Real impact on clients — your operational work directly enables people to access mental health care
• A genuinely supportive, low-drama environment — we’re grounded even on busy days
• A seat at the table — your perspective and ideas will shape how this practice grows
• Long-term investment in you — we hire full-time because we’re looking for a partner
• Compensation and responsibilities that grow with your contributions and our organization

Compensation & Benefits

• Salary: approximately $68,000-$75,000 annually
• Paid time off (PTO) + paid holidays
• 401(k) with company match
• Medical insurance with employer contribution + access to ancillary benefits

Growth & Longevity

We hire full-time because we invest in people for the long haul. This isn’t a role we’re looking to fill temporarily — we’re looking for someone who wants to grow with us.

Compensation and responsibilities are reviewed periodically based on performance, tenure, and organizational growth. As Marble Wellness continues to expand, there are real opportunities for increased operational ownership, leadership development, and career advancement.

To apply

Please email your cover letter and resume to ***email_hidden***. Applications submitted without a cover letter will not be considered; that includes applying through Indeed or LinkedIn alone.

In your cover letter, please address the following:

• We get a lot of applications from people who want a job. We're looking for someone who wants this one — at a place that exists to help people live calmer, happier, and more fulfilled lives. Tell us what draws you to Marble Wellness, and why this role feels like the right fit for where you are right now.